Call Center General Manager overseeing multiple sites with twenty-six years specializing in customer service and sales contact center management. Recognized for significantly exceeding expectations in highly competitive business environments and winner of numerous national awards for outstanding achievements in customer service, sales productivity, and quality. Strong background in business analysis, operations, process management, budget management, new product and program implementation, and call center operations. Proven results-focused decision maker, presenter, and motivator with a history of recruiting, training and developing high-performance teams.