Results-driven professional with extensive management experience. Solid record of achievement, improving service capabilities by integrating innovative and reliable business processes. Exceptional ability to develop and implement service-oriented solutions to support business goals, improve workflow, and maximize cost-savings.
Overview
21
21
years of professional experience
Work History
Operations Manager
TopGolf
Denver, CO
07.2024 - Current
Oversaw daily operations, optimizing workflow efficiency and resource allocation.
Developed and implemented process improvements to enhance operational performance.
Led cross-functional teams to achieve strategic objectives and improve service delivery.
Utilized data analytics tools to monitor key performance indicators and drive decision-making.
Operations Manager
FlyteCo Tower
Denver, CO
08.2021 - 07.2024
Key contributor for the launch of a new brewery and restaurant. Utilized Starbucks experience to resource local roasters to develop coffee products and recipes. Coordinated and curated a training program for onboarding new employees. Collaborated with Arryved to develop customized QR codes and mapping of the restaurant. Successfully executed BEO (Banquet Event Orders) for multiple events in accordance with the sales team’s requirements.
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General Manager
Denver Beer Company, DBC Taproom & Cerveceria
07.2018 - 02.2022
Provided hardware and software system solutions, including installation, configuration, repair, upgrade, and maintenance. Worked closely with colleagues to research, plan, and develop technology solutions. Participated in workgroups to test, troubleshoot, and launch program applications.
Lead and develop 30+ beertenders and shift managers.
Manage overall taproom operations in a consistently high-volume setting.
Hire, schedule and manage labor.
Develop and implement internal practices for safety, cleanliness, and efficiency, including Covid protocols.
Work closely and collaborate with other business units such as Marketing, HR, Production and Operations.
Advanced experience with Arryved POS system.
Store Manager
Starbucks
09.2005 - 07.2018
Provided hardware and software system solutions, including installation, configuration, repair, upgrade, and maintenance. Worked closely with colleagues to research, plan, and develop technology solutions. Participated in workgroups to test, troubleshoot, and launch program applications.
Manage day-to-day operations such as inventory, labor, sales, and cash-handling.
District Hiring Lead/Training Coach for 10 stores, lead and developed all store teammates.
Consistently returned metrics well-above company expectations, including Retention, Sales, Leadership, and Costs.
Outperformed District in Health Inspections/Assessments.
Education
B.S. - Business Administration
Northwest Missouri State University
Skills
Business Strategy & Development
Logistics & Inventory Administration
Hiring Management
Training Coordinator
Vendor Organizer
PIP Implementation
Experienced Food Expeditor
Arryved POS
TIPS Certified
Yellow Dog Food & Beverage Inventory System
Triple Seat Event Management
7 Shifts Scheduling
Shift Note
MS Office
Google Workspace
EDUCATION & COMMUNITY ENGAGEMENT
Participated and lead Habitat for Humanity Projects, Worked several Denver City Park renovations, Regularly participate in The Greenway Foundation Platte River Clean-up, Conduct Donation Drives for the Salvation Army