Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Scott Annis

Senior Support Engineer
Fort Collins,CO

Summary

Results-driven Technical Support Engineer with 22+ years of experience in SAN/NAS, iSCSI, Fibre Channel, NFS, NVMe, and enterprise storage arrays (NetApp, EMC). Proven track record implementing VMware vSphere, vCenter, vSAN, NSX, and Aria solutions across global enterprises, delivering storage virtualization, resiliency, and scalability. Skilled in data protection, disaster recovery, replication, and HA/DRS, with advanced proficiency in containerization (Docker, Kubernetes) and automation tools (Bash, Python, Ansible, Terraform). Recognized for mentorship, RCA reporting, knowledge management, and lab environment troubleshooting that enhance customer satisfaction and ensure business continuity.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

16
16
years of professional experience
6
6
Certifications

Work History

PROFESSIONAL SERVICES ENGINEER

Shyft Global Services
08.2024 - 08.2025
  • Delivered SAN/NAS/iSCSI NetApp ONTAP solutions across enterprise and hybrid cloud environments, ensuring operational efficiency and resilience.
  • Executed complex VMware vSphere–integrated migrations with zero data loss, safeguarding customer operations.
  • Designed SnapMirror replication and DR strategies to maximize availability and compliance.
  • Performed advanced troubleshooting in lab environments, reproducing customer issues and validating fixes prior to rollout.
  • Partnered with customers to troubleshoot Fiber Channel and multipathing connectivity issues, resolving critical outages under SLA.elevated adoption through training, mentoring, and technical partnership, building long-term customer trust.

TECHNICAL SUPPORT ENGINEER III

Cloudian
05.2022 - 07.2023
  • Administered Hyperstore S3-compatible clusters (60PB) with full-service “lights out” management across multiple data centers.
  • Spearheaded HyperCare launch, delivering proactive monitoring, upgrades, incident/change management for global customers.
  • Restored confidence on Cloudian’s largest revenue-generating accounts, securing renewals and expansion.
  • Achieved 94% certification scores for CCA and CCE, validating advanced object storage expertise.
  • Demonstrated 70% potential cost reduction for customers adopting Cloudian, aligning storage performance with financial outcomes.

PROACTIVE SUPPORT ENGINEER

Oracle, Remote
01.2018 - 04.2022
  • Revamped and automated diagnostic tools used in global support, cutting issue resolution times by 30% and boosting productivity by 150%.
  • Integrated Oracle Cloud Infrastructure (OCI) into service automation, reducing manual provisioning tasks from 3 hrs./day to 30 mins/day.
  • Enhanced compliance by eliminating risky workflows, reducing HIPAA/C2R exposure by 80%.
  • Delivered Root Cause Analysis (RCA) reports and corrective action plans for complex SAN/NAS issues, providing global stakeholders with clear remediation paths.
  • Created knowledge base articles, training programs, and technical sessions to mentor engineers, strengthening global support readiness.

PRINCIPAL SUPPORT ENGINEER

Oracle, Louisville
02.2010 - 01.2018
  • Provided last-level escalation support for enterprise storage (NetApp OEM) across Fortune 500 and federal clients, meeting strict SLAs.
  • Served as Global Technical Lead for OSS Storage Server X6-2, coordinating readiness for large-scale object storage infrastructure.
  • Co-developed and delivered Oracle University training to 200+ engineers, earning top ratings and improving support effectiveness.
  • Partnered with engineering teams on RCA and corrective action planning, reducing defects to 3% and raising action plan adoption to 85%.
  • Mentored a team of 15 engineers as Knowledge Management Coach, improving productivity by 63% through workflow optimization.
  • Consistently ranked among the top global support staff; received exceptional service nominations and multiple performance awards.
  • Won the EDiSun Award for Innovation by automating customer case creation and dispatch, saving the company ~$200K/year.

Education

BACHELOR’S DEGREE - CIS

Metro State of Denver
01.2000

Skills

  • STORAGE: SAN, NAS, iSCSI, Fiber Channel, NVMe, Arrays, IOPS, Storage Virtualization NFS, NetApp ONTAP, EMC, Cloudian Object Storage (60PB)

  • CLOUD & VIRTUALIZATION: VMware vSphere/vCenter, Hyper-V, VMware vSAN, VMware NSX, VMware Aria, Azure VNets, AWS S3, Azure Blob, Docker, Kubernetes

  • RESILIENCY: Data Protection, SnapMirror Replication, Disaster Recovery Design, HA/DRS

Websites

Certification

NetApp Certified Data Administrator, ONTAP (NCDA) – 2025

Timeline

PROFESSIONAL SERVICES ENGINEER

Shyft Global Services
08.2024 - 08.2025

TECHNICAL SUPPORT ENGINEER III

Cloudian
05.2022 - 07.2023

PROACTIVE SUPPORT ENGINEER

Oracle, Remote
01.2018 - 04.2022

PRINCIPAL SUPPORT ENGINEER

Oracle, Louisville
02.2010 - 01.2018

BACHELOR’S DEGREE - CIS

Metro State of Denver

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Scott AnnisSenior Support Engineer