Schniel Miller

• Organize items in their respective chutes
• Collaborated with team members to meet daily productivity goals and improve overall warehouse operations.
• Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
• Replenish packing equipments

• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Multitask and navigate multiple customer health chart accounts
• Trained new personnel regarding company operations, policies and services
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Role: Part time Supervisor and Customer service representative

• Monitored KPIs and analyzed performance reports to determine future directions for social media
• Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers
• Managed Facebook and Instagram Content
• Created engaging content to keep social media channels updated and on brand.

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions through chat and voice
• Identified potential sales and cross-selling opportunities

- Chat agent & Phone agent