Scarlett Bell
Longmont
Summary
Proven problem-solver and detail-oriented professional, excelled in roles at Nothing Bundt Cakes, enhancing customer satisfaction and loyalty through exceptional service and high-quality baked goods. Skilled in customer service and bakery equipment operation, significantly contributed to a positive, efficient team environment without compromising on quality or safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Nothing Bundt Cakes
09.2021 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Baker
Nothing Bundt Cakes
06.2022 - 05.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Graduate Certificate - Cosmetology
Aveda Institute
Denver, CO09-2024
High School Diploma -
Niwot High School
Niwot, CO05-2023
Skills
- Customer service
- Detail-oriented
- Clear communication
- Organizational skills
- Teamwork and collaboration
- Active listening
- Problem-solving
Certification
- Eyelash Lift
- Eyebrow Lamination
- Lash & Brow Tint
Timeline
Baker
Nothing Bundt Cakes
06.2022 - 05.2023
Guest Service Representative
Nothing Bundt Cakes
09.2021 - Current
Graduate Certificate - Cosmetology
Aveda Institute
High School Diploma -
Niwot High School
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