Savannah Powell
Aurora
Summary
Motivated professional with a strong background in customer service and team collaboration. Proven expertise in managing appointments and verifying insurance coverage, contributing to improved patient experiences and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Canyon Ridge Pediatric Dentistry
Parker, CO
01.2026 - Current
- Warmly greeted pediatric patients and families, creating a calm, child-friendly check-in experience.
- Managed multi-line phones; scheduled, confirmed, and modified 30–60 patient appointments per day using Dentrix.
- Verified dental insurance eligibility and benefits prior to visits; explained coverage, copays, and OOP estimates in family-friendly terms.
- Collected payments, posted charges, and balanced daily deposits with 100% accuracy.
- Coordinated recall and hygiene schedules; maintained provider calendars to maximize chair utilization and reduce no-shows.
- Sent appointment reminders via SMS/email and performed follow-up calls through weave.
- Checked patients in/out, prepared/updated electronic health records, and obtained/validated consent forms in compliance with HIPAA.
Agency Contracting Specialist
Silac Insurance
Salt Lake City, UT
08.2020 - 05.2025
- Evaluated current contracts regularly to ensure they are still meeting the required needs.
- Conducted thorough due diligence when evaluating potential agent’s, making sure state licenses and continuing education was up to date.
- Facilitated collaboration with internal teams throughout policy application process to ensure writing agent readiness for product sales.
- Enabled agents to fulfill contracting requirements efficiently and gain seamless access to online platforms. Facilitated agent success by clarifying contracting requirements and enhancing online portal engagement.
- Managed call routing to ensure efficient communication within departments.
- Executed inbound and outbound call strategies to ensure timely responses and customer satisfaction.
Education
High School Diploma -
Herriman High School
Herriman, UTSkills
- Customer service
- Attention to detail
- Time management
- Active listening
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- File organization
Certification
CPR
HIPAA
XELPLUS- 11 hour Excel Essentials For Real World
LOMA 281- Meeting customer Needs with Insurance and
Annuities
LOMA- Annuity Basics and Participants
Timeline
Front Desk Receptionist
Canyon Ridge Pediatric Dentistry
01.2026 - Current
Agency Contracting Specialist
Silac Insurance
08.2020 - 05.2025
High School Diploma -
Herriman High School