Savannah Mondragon
Colorado Springs
Summary
Dynamic Branch Manager with a proven track record at Security Service Federal Credit Union, excelling in strategic leadership and employee development. Expert in recruiting and onboarding talent, fostering a results-driven culture that enhanced branch performance. Adept at conflict resolution and mentoring, driving operational efficiency and achieving sales goals.
Overview
20
20
years of professional experience
Work History
Branch Manager
Security Service Federal Credit Union
01.2016 - Current
- Lead the branch’s overall performance, including budget preparation, expense forecasting, and driving a results-oriented sales culture.
- Developed and mentored staff, including Assistant Managers, ensuring they met career goals while promoting the Credit Union’s values.
- Facilitated hiring, interviewing, and onboarding processes for branch staff, ensuring alignment with organizational goals and regulatory compliance.
- Led performance management processes, providing constructive feedback and addressing any performance concerns.
- Managed employee terminations in accordance with organizational policies, conducting exit interviews and ensuring compliance with labor laws.
- Established strong community relationships and drove marketing efforts to promote the Credit Union brand.
- Actively participated in cross-departmental project teams to enhance organizational processes.
Assistant Manager
Security Service Federal Credit Union
01.2007 - 01.2015
- Spearheaded initiatives to exceed branch sales goals and improved operational efficiency.
- Led the hiring process for branch staff, conducting interviews, selecting qualified candidates, and collaborating with HR to onboard new hires.
- Developed and delivered training programs for new employees and existing staff, ensuring knowledge retention and performance success.
- Supported in managing performance reviews and providing constructive feedback for career development.
- Assisted in terminations when required, ensuring smooth transitions and adherence to internal protocols.
Bank Teller
Wachovia Bank
01.2006 - 01.2007
Education
Some College (No Degree) - Criminal Justice
Pikes Peak Community College
Colorado Springs, COSkills
- Strong verbal and written communication
- Excellent problem-solving and analytical abilities
- Highly organized
- Strategic leadership
- Expertise in recruiting
- Interviewing
- Onboarding talent
- Employee development
- Career coaching
- Mentoring
- Leadership in performance management
- Employee relations
- Proficient in handling terminations
- Conflict resolution
- Enhancing productivity
- Enhancing efficiency across teams
Affiliations
- Pikes Peak United Way, Volunteer
- El Paso Hispanic Chamber, President
- 2015
- 2016
- Fort Bliss military Liaison, ASYMCA, USASMA, USO
- Fort Carson-MWR, Survivor Outreach Services, Ground zero briefing, ACS
- El Cinco De Mayo Incorporation, Board Member/Chair
- Marian House Soup Kitchen, Project Group Lead
- Toastmasters, VP of Marketing
References
- Melissa Grier, Security Service Federal Credit Union, Assistant Vice President, 719-229-2175
- Jesus Garcia, CBC Federal Credit Union, Assistant Vice President, 805-988-2151
- Tom Sisneros, Security Service Federal Credit Union, Branch Manager, 719-320-1428
Career Achievements
- Star Manager, 2023, 2022, 2019
- Manager of the Year, 2020
- Rising Star, 2018, 2016
- Graduate of Leadership Pikes Peak, 2014
Professional Highlights
- Led district-wide hiring initiatives, screening, interviewing, and selecting top talent for roles across multiple branches in Colorado South.
- Held leadership accountable for onboarding new hires, ensuring adherence to organizational guidelines and NCUA compliance.
- Regularly placed as Lead for the district in the absence of the Assistant Vice President, overseeing operations and staffing across multiple branches.
- Played a key role in reducing turnover to 0% at the Briargate branch and achieved the highest checking dollars in the region, totaling $78 million.
- Successfully negotiated a cost-reduction contract with the Fort Carson military community, cutting expenses by 44%.
- Developed an online operations manual to assist with regulatory compliance during a financial institution merger.
Timeline
Branch Manager
Security Service Federal Credit Union
01.2016 - Current
Assistant Manager
Security Service Federal Credit Union
01.2007 - 01.2015
Bank Teller
Wachovia Bank
01.2006 - 01.2007
Some College (No Degree) - Criminal Justice
Pikes Peak Community College