Savannah Ivie-Akers
Johnstown,CO
Summary
Experienced with customer service, facility upkeep, and technology management. Utilizes strong communication to address patron needs and ensure satisfaction. Knowledge of safety protocols and teamwork dynamics to maintain welcoming and efficient environment.
Overview
2
2
years of professional experience
Work History
Bowling Attendant
Main Event
Windsor, CO
05.2024 - Current
- Assisted guests with bowling reservations and lane assignments to enhance customer experience.
- Maintained cleanliness and organization of bowling area and equipment, ensuring a safe environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to promote events and special offers, increasing guest engagement.
- Trained new staff on operational procedures and customer service protocols to ensure consistency.
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
- Supported marketing efforts by assisting in the promotion of special offers, events, and discounts available at the facility.
- Maintained cleanliness and organization of bowling area and equipment.
- Monitored lane conditions and promptly addressed any issues or concerns.
- Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
Education
High School Diploma -
Roosevelt High School
Johnstown, CO05.2026
Skills
- Patience and empathy
- Reliability and punctuality
- Customer engagement
- Proactive mindset
- Efficient workflow
- Upselling strategies
- Strong work ethic
- Teamwork and collaboration
Accomplishments
- Achieved customer satisfaction through effectively helping with each customer's needs individually
- Trained numerous staff to efficiently run the bowl counter, clean lanes, work technological systems, phone etiquette, and to run waitlists
Timeline
Bowling Attendant
Main Event
05.2024 - Current
High School Diploma -
Roosevelt High School