Dynamic leader with proven customer service and critical thinking skills, honed at Ross Dress for Less. Excelled in enhancing customer loyalty and team performance, demonstrating exceptional decision-making and problem-solving abilities. Spearheaded annual events and mentored teams, achieving notable increases in team cohesion and performance metrics.
• Gave employees performance feedback and assisted them in quarterly goals.
• Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction & sales.
• Taught employees how to deal with difficult customers & situations.
• Kept track of sisters in attendance on every occasion.
• Handed out fines if needed, according to our constitution.
• Planned & organized our annual “birthday dinner” with alums of the sorority.
• Balanced practices and games on top of course load & extracurriculars.
• Mentors’ new teammates & encourages hard work, determination, and sportsmanlike conduct.
Problem-Solving
Critical Thinking
Customer Service
Decision-Making
Cash handling
Time Management
Fast-Pace Learner