Satya Shankar Raman
Learning Facilitator
Mumbai, Maharashtra
Summary
Dynamic trainer with 8 years of successful learning & development experience. Known for interesting lectures with helpful supporting materials and detail-oriented classroom management. Dedicated to individual success and comprehensive understanding.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Shore Ex Staff
Norwegian Cruise Line
12.2024 - Current
- Actively promoting and selling a range of tours and activities to guests onboard, tailoring recommendations to individual interests and needs.
- Answering questions about shore excursions, providing detailed information about destinations and activities, and handling booking procedures on Fidelio software.
- Managing the departure and arrival times of excursions, ensuring guests are properly briefed and directed to their designated tour guides or transportation.
- Communicating with local tour operators to ensure smooth coordination and adherence to safety standards.
- Providing passengers with necessary information regarding safety guidelines and protocols for their chosen shore excursion.
Assistant Lecturer
IHMCTAN Mumbai
Mumbai, India
11.2017 - 11.2024
- Conducted training session on time management, resource management, recipe development & quality standard maintenance for government officials, local police, public organization canteens etc.
- Mentored & guided Teaching associates in planning their coursework & execution of training sessions.
- Developed specialized coursework & ensured time management by formulating lesson plans using Andragogy (Adult theory learning).
- Official social media manager of various platforms like Instagram, Facebook & X (formerly Twitter) for the institute.
- Recorded & edited online training sessions for hybrid learning.
- Provided constructive and timely feedback to students to advise on areas of concern and suggest improvements.
Teaching Faculty Member
IHMCTAN Mumbai
Mumbai, India
07.2016 - 10.2017
- Trained and mentored batch of 40 students every academic year to understand & begin the journey in the hospitality industry.
- Organized mock interviews & group discussion sessions to ensure the readiness of the students for the Industrial training interviews.
- Arranged for & ensured 100% placements of 40 students for Industrial training every academic year.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Head Chocolatier
Haldirams International Ltd.
Nagpur, India
10.2015 - 05.2016
- Responsible for making chocolates & ensuring safe & hygenic delivery of chocolates to the POS.
- Training the cooks in chocolate making & customer management.
- Brought new variations of chocolate for mass production.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment.
Co Owner
Melting Point
10.2014 - 10.2015
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Brought new variations of chocolate by combining Chocolate with Indian flavours.
Import Coordinator
Cargo Concepts Bombay Pvt. Ltd
04.2013 - 10.2014
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers. Handled 250 cases of imports every month of various customers.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Management Trainee
Hotel Taj Mahal Palace
11.2012 - 02.2013
- Gained knowledge of company policies, protocols and processes.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Management Trainee
Hotel Taj Mahal Palace
Mumbai, India
08.2011 - 01.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Post Graduate Diploma in Human Resource Management - Human Resource Management
IGNOU
New Delhi 07.2023 - 07.2024
Master Of Tourism & Travel Management - Tourism And Travel Management
IGNOU
New Delhi 07.2017 - 07.2019
B.Sc (Hospitality & Hotel Administration) - Hospitality Management
Institute of Hotel Management
Mumbai 07.2008 - 07.2011
Skills
- Presentations
Class management
Adult Education
Online training experience
Classroom expertise
Public speaking
Certification
Certified Learning Facilitator, Lausanne, Switzerland
Timeline
Shore Ex Staff
Norwegian Cruise Line
12.2024 - Current
Post Graduate Diploma in Human Resource Management - Human Resource Management
IGNOU
07.2023 - 07.2024
Certified Learning Facilitator, Lausanne, Switzerland
07-2018
Assistant Lecturer
IHMCTAN Mumbai
11.2017 - 11.2024
Master Of Tourism & Travel Management - Tourism And Travel Management
IGNOU
07.2017 - 07.2019
Teaching Faculty Member
IHMCTAN Mumbai
07.2016 - 10.2017
Head Chocolatier
Haldirams International Ltd.
10.2015 - 05.2016
Co Owner
Melting Point
10.2014 - 10.2015
Import Coordinator
Cargo Concepts Bombay Pvt. Ltd
04.2013 - 10.2014
Management Trainee
Hotel Taj Mahal Palace
11.2012 - 02.2013
Management Trainee
Hotel Taj Mahal Palace
08.2011 - 01.2012
B.Sc (Hospitality & Hotel Administration) - Hospitality Management
Institute of Hotel Management
07.2008 - 07.2011
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