SASHA-LEE TYKOLIZ
St. Catharines
Summary
A driven, highly motivated professional with in-depth Customer Service and Collections knowledge also track record for exceeding expectations. Strong financial and business acumen gained from 10+ years of valuable analytics experience. Expert in Microsoft Office, Teams, Word, Publisher, Amazon Connect, and Salesforce. Excellent team-player, contributor & problem solver.
Overview
13
13
years of professional experience
Work History
Debt collector
MAC FINANCIAL RECOVERY
01.2023 - Current
- Worked with debtors to create a payment plan
- Monitored accounts for compliance with established payment plans and flagged non-compliance
- Collect payment from debtors
- Keep clients updated on their accounts.
Covid-19 Vaccine Scheduler
IAN MARTIN (RAISE)
10.2021 - 01.2023
- Coordinate logistics and book vaccine appointments for customers within their individual health units
- Manage the issuing of vaccine certificates via email and mail
- Respond to inquiries related to the Covid-19 vaccine
- Provide ongoing guidance and direction to customers to help them locate their respective public health units
- Maintain a current database of updates to ensure only accurate information is being shared with customers.
Senior Debt Collector
DIXON COMMERCIAL INVESTIGATORS
08.2014 - 01.2021
- Worked closely with delinquent account holders to collect and reconcile accounts
- Processed payment over the phone
- Reviewed accounts to determine payment plans
- Managed over 700 files
- Met demands of a busy collections group by performing a high volume of calls daily
- Collaborated with legal department officials on bankruptcy cases for management of proceedings
- Located debtors by utilizing skip tracing and other strategies.
Customer service representative
CANADIAN TIRE FINANCIAL SERVICE
01.2012 - 01.2014
- Processed new credit card applications
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions
- Consulted with customers to resolve service and billing issues
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions
- Remaining calm and professional in stressful circumstances and effectively diffusing tense situations
- Create and submit cases with issues customers may have but I am not able to resolve real-time.
Administrative assistant
DOMINION CREDIT RECOVERY
01.2012 - 01.2013
- Maintained and updated confidential database
- Responding to customer inquiries and providing accurate information
- In charge of administrative duties including faxing, typing, answering phones, emailing, internal and external office correspondence
- Created and maintained mailing list.
Debt Collector
CREDIT BUREAU OF CANADA COLLECTIONS
01.2012 - 09.2012
- Worked in a call center environment handling manual and automatically dialed outbound calls
- Set up drafts and processed immediate payment after conducting thorough research and analysis of that account
- Worked with debtors to create a payment plan
- Monitored accounts for compliance with established payment plans and flagged non-compliance
- Delivered exceptional customer service on collections calls and maintained a professional demeanor.
Education
Bachelor Of Business Administration And Management -
Northern Caribbean University
01.2011
High School Diploma -
St Jago High
01.2009
Skills
- Collections best practices
- Customer Service
- Skip Tracing
- Credit Extensions Negotiations
- Inbound and outbound calling
- Conflict Resolutions
- Attention to Detail
- Call Center background
- Phone and email etiquette
- Account Management
Languages
English
Native or Bilingual
References
References available upon request
Timeline
Debt collector
MAC FINANCIAL RECOVERY
01.2023 - Current
Covid-19 Vaccine Scheduler
IAN MARTIN (RAISE)
10.2021 - 01.2023
Senior Debt Collector
DIXON COMMERCIAL INVESTIGATORS
08.2014 - 01.2021
Customer service representative
CANADIAN TIRE FINANCIAL SERVICE
01.2012 - 01.2014
Administrative assistant
DOMINION CREDIT RECOVERY
01.2012 - 01.2013
Debt Collector
CREDIT BUREAU OF CANADA COLLECTIONS
01.2012 - 09.2012
Bachelor Of Business Administration And Management -
Northern Caribbean University
High School Diploma -
St Jago High
Similar Profiles
Tasche DiegoTasche Diego
Client Service Representative at Financial Recovery Services IncClient Service Representative at Financial Recovery Services Inc
Sara WakilehSara Wakileh
Quality Assurance Manager at Financial Debt Recovery LTDQuality Assurance Manager at Financial Debt Recovery LTD
KAYE MCCOMASKAYE MCCOMAS
VP Business Development & Sales & Marketing at Financial Recovery Services IncVP Business Development & Sales & Marketing at Financial Recovery Services Inc