Sascha Emeson
Colorado Springs
Summary
Gained hands-on experience in core business operations, including sales, customer service, P&L management, and fleet logistics. Built and maintained strong client relationships, driving high customer satisfaction and retention. Managed daily branch operations, including scheduling, performance tracking, and process improvements. Consistently exceeded sales and service targets through effective communication, upselling, and teamwork. Analyzed performance metrics to identify growth opportunities and improve operational efficiency, while training and mentoring new team members to strengthen overall team performance.
Overview
8
8
years of professional experience
Work History
Management Trainee
Enterprise
Colorado Springs, CO
07.2025 - Current
- 60k annual salary in a high movement environment.
- Learned and applied core business operations including sales, customer service, profit and loss management, and fleet logistics.
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction and retention.
- Managed daily branch operations, including employee scheduling, performance tracking, and process optimization.
- Consistently exceeded sales and service targets through effective communication, upselling, and team collaboration.
- Analyzed key performance metrics to identify growth opportunities and implement operational improvements.
Manager
Third Space Coffee
Colorado Springs, CO
08.2022 - 03.2025
- $45k annual salary in high movement environment
- Provide service for up to 350 customers per day. Built strong relationships with customer and maintained a $2,500 daily profit for the shop.
- Responsibilities include running payroll, creating schedules, interviewing potential new hires, onboarding new hires, training new hires, placing orders for kitchen stock and bar stock, marketing on the shop's social media pages, working at the bar, working in the kitchen, roasting coffee, baking pastries.
Sales Associate
TILLY’s
Lone Tree, CO
06.2018 - 07.2022
- $20k Annual salary in high movement environment
- Provided service for up to 450 customers per day
- Consistently met a 90% loyalty rate with customers and increased sales each day
- Responsibilities included merchandising, marketing, expediting online orders, sales floor, and training new hires
Education
Bachelor of Science - International Business, Psychology
University of Colorado, Denver
Denver, CO05-2025
Skills
- Critical thinking
- Problem solving
- Social media management
- Analytics
- Interpersonal skills
- Adaptability
- Marketing
- Product management
- Staff management
- Business development
- Budget control
- Vendor management
- Customer service
- Relationship building
- Business administration
- Competitor research
- Business planning
- Operations oversight
- Multitasking
- Decision-making
- Time management
- Brand management
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Limited Working
Timeline
Management Trainee
Enterprise
07.2025 - Current
Manager
Third Space Coffee
08.2022 - 03.2025
Sales Associate
TILLY’s
06.2018 - 07.2022
Bachelor of Science - International Business, Psychology
University of Colorado, Denver