SARYE LOPEZ
Westminster,CO
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure maximum customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently prioritizing efficient and empathetic service to achieve results. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Remote Customer Care Representative II
Computershare LLc
08.2023 - Current
- Resolved complex customer inquiries, enhancing satisfaction rates
- Streamlined processes, reducing average call handling time while maintaining quality service
- Optimized customer service processes, reducing call handling time while maintaining high-quality support
- Developed innovative solutions for complex inquiries
- Fostered team synergy to address challenging customer issues, resulting in improved satisfaction rates
- Shared best practices to enhance overall service quality
- Analyzed customer feedback patterns to identify recurring issues, implementing targeted solutions that led to a notable decrease in repeat inquiries
- Pioneered new approaches to streamline customer communication, significantly reducing response times and enhancing overall efficiency in query resolution
- Meticulously documented complex customer interactions, creating a knowledge base that improved team-wide problem-solving capabilities and consistency
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Remote Advisor II
Nelnet Loan Servicing
08.2021 - 08.2023
- Spearheaded development of cutting-edge solutions, fostering a culture of innovation
- Introduced novel approaches to problem-solving, driving substantial improvements in product quality
- Pioneered remote advisory strategies, enhancing client satisfaction and streamlining processes for improved efficiency in loan servicing operations
- Implemented data-driven solutions, leading to significant improvements in loan processing times and reducing error rates in servicing operations
- Fostered cross-functional teamwork to develop comprehensive loan servicing strategies, resulting in enhanced customer experiences and retention rates
- Conducted in-depth analysis of loan servicing trends, providing actionable insights that led to optimized workflows and increased operational efficiency
- Mentored junior advisors in remote work best practices, contributing to team growth and consistent delivery of high-quality loan servicing support
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Temporary COVID Site Operator
Kelly Services INC
08.2020 - 08.2021
- Analyzed and processed COVID-19 data, ensuring accuracy and timely reporting for informed decision-making during critical health crisis
- Streamlined data entry processes, significantly reducing turnaround time and enhancing overall operational efficiency in pandemic response efforts
- Coordinated with cross-functional teams to implement and maintain stringent safety protocols, fostering a secure work environment
- Meticulously managed sensitive health information, ensuring compliance with data protection regulations and maintaining confidentiality
- Provided crucial support in COVID-19 site operations, adapting quickly to evolving guidelines and contributing to community health initiatives
- Managed subcontractors effectively, ensuring timely completion of work without compromising quality.
- Optimized resource usage by regularly reviewing inventory levels and ordering necessary supplies proactively.
Remote Book Keeping Specialist
Office Pros LLC
02.2018 - 08.2020
- Maintained accurate financial records using accounting software, ensuring timely updates and compliance
- Streamlined record-keeping processes, resulting in more efficient financial reporting
- Collaborated with team to resolve discrepancies, enhancing accuracy and reliability of financial data
- Led cross-functional teams to streamline processes, resulting in significant cost savings and improved operational efficiency across departments
- Optimized financial data management, enhancing reporting accuracy and operational efficiency across departments through strategic process improvements
- Spearheaded cross-functional initiatives to streamline workflows, driving substantial cost reductions and boosting overall organizational productivity
- Fostered team synergy to resolve financial discrepancies, elevating data reliability and reinforcing the integrity of financial reporting systems
- Foster strong partnerships across departments, facilitating seamless communication and promoting a cohesive work environment
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Alameda International High School
Lakewood, CO05-2019
Skills
- Remote work experience
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Critical thinking
- Scheduling management
- Goal oriented
- Complaint handling
Timeline
Remote Customer Care Representative II
Computershare LLc
08.2023 - Current
Remote Advisor II
Nelnet Loan Servicing
08.2021 - 08.2023
Temporary COVID Site Operator
Kelly Services INC
08.2020 - 08.2021
Remote Book Keeping Specialist
Office Pros LLC
02.2018 - 08.2020
High School Diploma -
Alameda International High School
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