Sarrah Abeyta
Lakewood
Summary
Dynamic and dedicated professional with experience at Candlewood Suites Hotel, excelling in customer service and teamwork. Proven ability to multitask effectively while maintaining a welcoming environment. Skilled in cash handling and problem-solving, consistently delivering outstanding guest experiences and contributing to a positive workplace culture.
Overview
5
5
years of professional experience
Work History
Crew Member/cashier
711 Gas Station
06.2023 - 12.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Front Desk Receptionist
The American Motel
06.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Front Desk Receptionist
Candlewood Suites Hotel
01.2020 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
Education
GED - N/a
Emily Griffith Technical College
Denver, COSkills
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Basic math
- Verbal and written communication
- Leadership qualities
- Store opening and closing
- Crew leadership
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's license
- Telephone etiquette
- Assertiveness
- Equipment maintenance
- Ordering procedures
- Diversity awareness
- Salesmanship
- Influencing skills
- Housekeeping
- Inventory counts
- Point-of-sale transactions
- Sales expertise
- Point of sale operation
- Order delivery practices
- Product promotion
- Production line work
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Product knowledge
- Quality assurance
- Stock management
- Product cross-selling
- Point-of-sale system
- Company standards
- Team contributions
- Workplace efficiency
- Cleaning and organization
- Dependable and cooperative
Timeline
Front Desk Receptionist
The American Motel
06.2024 - 09.2024
Crew Member/cashier
711 Gas Station
06.2023 - 12.2024
Front Desk Receptionist
Candlewood Suites Hotel
01.2020 - 02.2023
GED - N/a
Emily Griffith Technical College
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