Saren Black
Colorado Springs
Summary
Detail-oriented professional with experience in customer service and event coordination. Proven ability to enhance guest experiences and foster positive relationships through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Cheyenne Mountain Resort
Colorado Springs, CO
04.2026 - Current
- Engaged with 150-300 guests within a standard 8 hours shift.
- Managed 50-150 guest check-ins and check-outs daily; ensuring and efficient and smooth arrival experience.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained accurate records of guest reservations using hotel management software.
- Assisted with billing processes, confirming accuracy of charges for guests upon departure.
- Coordinated communication between departments to fulfill guest requests effectively.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Personal Assistant to the Owner
Katie Waite Events
Colorado Springs, CO
04.2023 - Current
- Maintained an organized workspace for the owner which facilitated easy access to important documents and items when needed.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Supported design and decor implementation, aligning with client visions and preferences.
- Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
- Supported the development of unique wedding concepts through extensive research on industry trends and innovations.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
Substitute Teacher, K-12
Colorado International Language Academy
Colorado Springs, CO
09.2022 - Current
- Facilitated elementary school classes of 15-25 students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Boosted student engagement and participation through the implementation of interactive learning techniques.
Restaurant Hostess
Viewhouse
Colorado Springs, CO
04.2024 - 05.2025
- Managed reservation system for larger restaurant, optimizing table turnover and guest flow.
- Handled guest inquiries and resolved issues promptly, fostering positive relationships.
- Assisted in training several new hostesses on operational procedures and customer service standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Bachelor of Arts - Anthropology
University of Colorado At Colorado Springs
Colorado Springs, CO06-2028
Skills
- Customer service
- Client relationship building
- Adaptable
- Personable and friendly
Timeline
Front Desk Agent
Cheyenne Mountain Resort
04.2026 - Current
Restaurant Hostess
Viewhouse
04.2024 - 05.2025
Personal Assistant to the Owner
Katie Waite Events
04.2023 - Current
Substitute Teacher, K-12
Colorado International Language Academy
09.2022 - Current
Bachelor of Arts - Anthropology
University of Colorado At Colorado Springs