Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH WRIGHT

Colorado Springs,CO

Summary

Motivated MBA graduate with a passion for collaborative medicine and supporting the journey to parenthood through surrogacy. Skilled in healthcare coordination, scheduling, CRM systems, and process optimization using key performance indicators. Proven ability to assess the needs of gestational carriers to improve the overall surrogacy experience. Strong background in recruitment outreach with a track record of building impactful programs, fostering meaningful relationships, and achieving results through strategic planning and team collaboration.

Overview

21
21
years of professional experience

Work History

Surrogate Outreach Consultant

Giving Tree Surrogacy
05.2024 - Current
  • Conduct initial interviews and pre-screening assessments to determine surrogate candidates’ eligibility.
  • Educate and support qualified surrogate candidates, guiding them through initial screening and onboarding.
  • Work closely with the intake and medical teams to ensure qualified candidates meet medical and psychological criteria.
  • Manage key performance indicators (KPIs) for the outreach department to ensure recruitment goals are met.
  • Effectively utilize CRM systems to track engagement, streamline communication, and maintain accurate candidate records for 300 new candidates each week.

Patient Care Coordinator

Precision Ambulatory Surgical Center
12.2022 - 05.2024
  • Orchestrates seamless communication among patients, physicians, hospital staff, and administrative team.
  • Manages surgical cases from initial scheduling to post-operative follow-up while upholding patient confidentiality and HIPAA standards.
  • Leads Customer Service/Reception team to achieve world-class service standards.
  • Provided guidance and coaching to personnel in addressing concerns, benefits, and payment options.
  • Implemented efficient data collection, visualization and management process in startup environment.
  • Successfully transitioned to a 100% digital consent process, resulting in supply and payroll cost savings.
  • Manages operating room scheduling for over 100 surgical cases weekly.
  • Cultivates, builds and manages customer relationships ensuring satisfaction and retention.

Patient Care Technician

Wise Health System
08.2020 - 12.2022
  • Monitored, tracked, and conveyed crucial patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided patient-oriented and comprehensive clinical services and care.
  • Uphold confidentiality of patient data to protect health information.

Pharmacy Technician

CVS Pharmacy
03.2011 - 03.2022
  • Order and manage all medications, supplies and documents for IVF treatment cycles.
  • Efficiently managed inventory of over 1000 products, handling ordering, receiving, and returns.
  • Accurately processed documentation in compliance with federal and state requirements.
  • Adapted quickly to changing priorities, effectively multitasking to meet the needs of patients and healthcare providers.

Executive Assistant & Office Manager

Walgreens Co
04.2004 - 10.2010
  • Supported Chief Operating Officer in daily operational functions across 25 locations.
  • Acted as regional customer service liaison, professionally resolving concerns and prioritizing customer
    satisfaction.
  • Managed multiple departments in sales, inventory, payroll, and expenses.
  • Coordinated and scheduled meetings and travel calendars in a rapidly changing business environment.
  • Obtained licensing, clearances, certificates, and approvals from local, state and federal agencies.
  • Oversaw human resource functions for 15-20 personnel.

Education

Master of Business Administration - Healthcare Administration

Texas Woman's University
Denton, TX
05.2023

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
09.2012

Skills

  • Recruitment
  • Customer Success
  • Case Management
  • Healthcare Administration
  • Scheduling
  • Analytics
  • Data Collection and Visualization
  • Process Improvement
  • Relationship Building
  • Salesforce (CRM Software)
  • Team Building
  • Client Advocacy
  • Microsoft 365 / Google Workspace
  • Care Coordination
  • Eligibility determination

Timeline

Surrogate Outreach Consultant

Giving Tree Surrogacy
05.2024 - Current

Patient Care Coordinator

Precision Ambulatory Surgical Center
12.2022 - 05.2024

Patient Care Technician

Wise Health System
08.2020 - 12.2022

Pharmacy Technician

CVS Pharmacy
03.2011 - 03.2022

Executive Assistant & Office Manager

Walgreens Co
04.2004 - 10.2010

Bachelor of Science - Business

University of Phoenix

Master of Business Administration - Healthcare Administration

Texas Woman's University

Similar Profiles

CREATE PROFILE
SARAH WRIGHT