Sarah Whipple

• Responsible for managing and supporting over 300 clients across the US and China with their ISO and Aerospace certification needs.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Coordinated with finance department to streamline billing processes, reducing errors and improving client trust.
• Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
• Streamlined account setup processes, significantly reducing onboarding time and improving client experience.

• Company Overview: International Standards Organization (ISO) certification body www.platinumregistration.com
• Account Management of 300+ client portfolio; scheduling and quality control for audits across the United States in industries including manufacturing, aerospace, medical, environmental, IT and various service industries.
• Responsible for accounts payable, accounts receivables, and payroll for all clients and 25+ freelance auditors. Introduced EFT; implemented card payment system, increasing billing efficiencies.
• Provided critical feedback on custom scheduling and client record programing; testing of edits that led to decreases in administrative costs, incorporating value-added features which led to more efficient work flow processes.
• Provided technical support to auditors for VPN, custom software program, and remote desktop; trouble-shooting issues and connection issues for Windows users.
• Training auditors on custom software and scheduling requirements. Training of new administrative employees and schedulers on procedures, work flow, custom software programs, and necessary ISO standard requirements.

• Company Overview: Credit Monitoring and Recovery Services - https://nationalcreditcare.com/
• Excelled in required productivity expectations; exceeding the daily goal of client file reviews and edits.
• Utilized problem solving skills to improve training techniques and employee success.

• Company Overview: Production, regulation and distribution of Marijuana – https://www.tgs-management.com/
• Achieved daily production goals and requirements for product and client safety.
• Implemented and monitored department organization, quality, consistency, training and disciplinary actions for a team of 10 people.
• Promoted cross-functional team collaboration.

• Company Overview: Business and labor services - https://cbps.canon.com/
• Rewrote training manuals, emergency procedures and operations manuals for seven large contracts.
• Covered different positions in seven locations across the Denver Metro area and acted as assistant manager of two locations; audited processes and management to find solutions to increase employee moral and productivity.
• Managed large quantities of confidential information; validated unemployment documentation, workers compensation documents, employee records and client records after being electronically processed for accuracy and completion.
• Assisted in updating the records system from paper to electronic; increasing work efficiency.

• Company Overview: Roofing Contractors http://www.jaspercontractors.com/
• Researched and provided analysis for vehicle repair services; managed repair and maintenance for ten fleet vehicles.
• Multitasking proficiency for the CEO and five managers; coordinated job scheduling, customer payments, daily deposits, interviews and warehouse inventory.

• Company Overview: Trade of Notes - http://www6.dalbeyeducation.com/

Quality Asurance Representative

• Audited sales and customer service calls for legal compliance daily.
• Investigated fraudulent orders; tracked fraud locations.
• Trained new sales hires on legal compliance bi-monthly.

Customer Services Representative

• Obtained three OCS (Outstanding Customer Service) rewards for client relations and client retention. Adapted to a fast-paced call center, answering, and assisting 100 + calls a day with an intergraded phone system.

• Company Overview: https://www.dataaxleusa.com
• Adapted to a fast-paced call center, answering, and assisting 100 + calls a day.
• Illustrated exceptional phone conduct on audited calls pulled for review.
• Demonstrated professional and courteous behavior while handling displeased clients.