Sarah Tovar
Colorado Springs
Summary
Professional with customer service with a background in operations and leadership. Reliable in making sure tasks are completed in a timely manner while making sure it is done with great detail. I have also obtained my bachelors in Political Science making me educated in government and law.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Pacsun
11.2021 - 01.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reported issues to higher management with great detail.
- Leadership: Able to manage and motivate a team to achieve performance while also pushing a positive work environment.
- Communication: Interact with customers and staff, able to provide feedback clearly and effectively.
- Capability to make quick decisions based on the day's needs. Able to function in a work environment with constant activity.
Teller
Wells Fargo
10.2022 - 02.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Computer Literacy: Familiarity with intricate computer formatting.
- Proficient in understanding and memorizing policies.
Sales Associate
Gap
07.2020 - 08.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Time Management: Able to prioritize tasks and manage multiple tasks at once.
- Listening Skills: Understand concerns and needs, providing ways to create relevant solutions.
Education
Bachelor of Arts - Political Science
University of Colorado At Colorado Springs
Colorado Springs, CO12-2024
Skills
Problem-solving
Leadership
Customer service and engagement
Adaptability
Motivated Attitude
Multitasking
Honesty and Integrity
Excellent Written and Oral Communication Skills
Attention to Detail
Organizational Skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Teller
Wells Fargo
10.2022 - 02.2023
Assistant Store Manager
Pacsun
11.2021 - 01.2024
Sales Associate
Gap
07.2020 - 08.2021
Bachelor of Arts - Political Science
University of Colorado At Colorado Springs
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