Sarah Tillery
Englewood
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and team member a positive and helpful experience.
Overview
18
18
years of professional experience
Work History
Sales Associate
Love, Etc.
Englewood
03.2024 - Current
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained product displays, ensuring an inviting shopping environment.
- Handled transactions accurately using point-of-sale systems and cash registers.
- Processed inventory shipments, organizing stock for optimal accessibility.
- Educated customers about promotions, enhancing their shopping experience and satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
E-Commerce Specialist
Goodwill Industries Of Colorado Springs
Englewood
11.2018 - Current
- I find objects that can be sold individually or in a bundle for a higher price point to meet monthly goals.
- I title the items, pack and ship to our headquarters for them to list and ship when sold.
- I am also a safety representative for my location. We have a monthly meeting covering various safety topics, in which I relay to the team.
- I also am in charge of monthly inspections, drills and any reports that must be turned in to the safety management team.
- Sometimes we are short staffed and I help the material handlers prepare the donated goods for the customers to search through. This is very strenuous, fast paced work.
Work Student
Red Rocks Community College
Lakewood
10.2014 - 03.2018
- I worked in two departments during my college career; College Gateway and The Advising Desk
- Assisted students with administrative tasks and inquiries.
- Supported faculty in preparing instructional materials and resources.
- Organized and managed files for easy access to information.
- Conducted outreach to promote college programs and services to students.
- Provided customer service by addressing student concerns promptly.
- Organized office supplies and equipment as needed.
- Photocopied documents, scanned images, and archived files in digital format.
- Inspected documents for accuracy prior to submitting them for review.
- Compiled information from various sources for special projects.
- Answered phone inquiries in a timely manner.
- Helped develop marketing materials such as flyers and brochures.
Overnight Supervisor
McDonald's Restaurant
Arvada
10.2011 - 10.2012
- Supervised overnight staff to ensure efficient operations during late hours.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Trained new employees on food safety and customer service protocols.
- Monitored food preparation processes to maintain quality and consistency standards.
- Enforced compliance with health regulations and company policies among staff.
- Conducted nightly closing procedures, including cash handling and equipment maintenance.
- Resolved customer complaints promptly and professionally.
Deli Clerk
Safeway
Kingwood
01.2010 - 09.2011
- Prepared deli products by slicing meats and cheeses to customer specifications.
- Assisted customers with product selection and provided information on offerings.
- Maintained cleanliness and organization in the deli area according to safety standards.
- Operated slicing machines and scales to ensure accurate portion sizes.
- Managed inventory by restocking supplies and monitoring expiration dates regularly.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
Bartender
** I can't remember the name
Arvada
01.2009 - 05.2010
- Prepared and served cocktails according to customer preferences and established recipes.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Assisted customers with drink selections and provided excellent service experiences.
- Created a welcoming atmosphere by engaging with customers and building rapport.
- Handled cash transactions and processed payments accurately at the bar register.
- Performed opening and closing duties including restocking supplies.
Restaurant Hostess
The Egg & I Restaurants
Arvada
01.2008 - 01.2010
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Coordinated seating arrangements to optimize dining flow and guest comfort.
- Assisted servers by communicating special requests from customers effectively.
- Maintained cleanliness and organization of the host station and entryway.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Collaborated with team members to ensure smooth service during busy shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Front End Associate
Western Bowl
Arvada
05.2007 - 02.2009
- Maintained cleanliness and organization of the sales floor and merchandise displays.
- Processed customer transactions accurately using point-of-sale systems.
- Trained new associates on store policies and operational procedures.
- Maintained clean and clutter-free front-end area.
- Performed daily opening and closing procedures according to standard operating procedures.
Education
Associate of Applied Science - Mathematics
Red Rocks Community College
Denver, COSkills
- Customer service
- Sales transactions
- Inventory management
- Team collaboration
- Safety compliance
Custom
- I was a member of the U.S. Army after I graduated high school. I became a 31L cable systems installer and maintainer. My main job was a specialty in an analog unit, usually overseas, but I was stationed in a digital unit. My job at Ft. Carson was to drive around the 1Lt.
References
References available upon request.
Timeline
Sales Associate
Love, Etc.
03.2024 - Current
E-Commerce Specialist
Goodwill Industries Of Colorado Springs
11.2018 - Current
Work Student
Red Rocks Community College
10.2014 - 03.2018
Overnight Supervisor
McDonald's Restaurant
10.2011 - 10.2012
Deli Clerk
Safeway
01.2010 - 09.2011
Bartender
** I can't remember the name
01.2009 - 05.2010
Restaurant Hostess
The Egg & I Restaurants
01.2008 - 01.2010
Front End Associate
Western Bowl
05.2007 - 02.2009
Associate of Applied Science - Mathematics
Red Rocks Community College