Sarah Reagin
Fort Collins,CO
Summary
Accomplished Assistant Branch Manager with in-depth experience and loyalty to FirstBank's values and norms. Proven history of building strong relationships with the FirstBank team and customers while also being focused on overall operational performance.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
FirstBank
01.2014 - Current
- Trains and develops team members in alignment with FirstBank's service standards and objectives.
- Responds to customer concerns to raise customer satisfaction.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and manage employee schedules, balancing individual requests and requirements with business needs.
- Coach and develop branch staff by offering constructive feedback and recognize training opportunities.
- Audit NRCO's procedures and policies for risk factors and violations to ensure a clean audit.
- Conduct staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Skills
- Staff Training
- Auditing
- Team Leadership
- Risk Analysis and Management
- Operations Management
- Strong Relationships
- Developer
- Restorative
Accomplishments
- Chosen to be on NRCO's audit committee, contributing to the market receiving a satisfactory score for multiple years.
- Developed multiple staff members, helping them advance in their careers at FirstBank.
- Developed a customer appreciation program including trainings and content binder.
Timeline
Assistant Branch Manager
FirstBank
01.2014 - Current
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