Summary
Work History
Education
Skills
Timeline
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Sarah Pfeil

LONGMONT

Summary

Accomplished professional with a proven track record at companies like Amazon, adept in customer service and computer proficiency. Excelled in fast-paced environments, achieving high levels of customer satisfaction and efficiency. Skilled in complaint resolution and maintaining rigorous quality control, demonstrating exceptional organizational and interpersonal abilities.

Work History

Packer

Amazon
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Driver

Lyft
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Shift Lead

Murphy Express
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Patient Transporter

UCHealth University of Colorado Hospital
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.

Call Center Representative

Afni Inc, Verizon
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor Of Science - Health Administration

Colorado State University Global
Denver, CO

Healthcare Management - Health Administration

Ultimate Medical Academy
Clearwater, FL
02.2016

Skills

  • Customer service
  • Call center experience
  • Computer proficiency
  • Complaint resolution

Timeline

Packer

Amazon

Driver

Lyft

Shift Lead

Murphy Express

Patient Transporter

UCHealth University of Colorado Hospital

Call Center Representative

Afni Inc, Verizon

Bachelor Of Science - Health Administration

Colorado State University Global

Healthcare Management - Health Administration

Ultimate Medical Academy

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Sarah Pfeil