Sarah Moranville

Managed Juneau shore operations for a cruise company.

Duties included-

-Managing the shore team on turn days and ensuring great customer service.

-Transport of guests and their luggage to and from the ships, hotels and airport.

-Driving the 14 passenger bus, 10-14 passenger vans.

-Shopping for the galley crew on the ships.

-Delivering parts, supplies to the ships.

• Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
• Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
• Maintained clean and neat shuttle for passenger comfort.
• Operated with safety and skill to avoid accidents and delays.
• Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
• Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
• Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
• Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
• Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
• Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
• Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
• Navigated through high-traffic areas skillfully, minimizing delays in arrival times for passengers'' convenience.

-Provided care to grieving families and helping them with initial funeral plans.

-Transport of deceased from homes, hospitals, assisted living communities.

-Provided transportation for families to graveside services.

-Maintained cleanliness of removal vans, hearse.