Sarah Keenan
206 W 8th St, Leadville
Summary
Operations professional with strong organizational skills and expertise in database management. Proven ability to support teams through precise record-keeping and effective communication. Experienced in remote collaboration and coordinating meetings and training sessions across various functions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
E911 Public Safety Dispatcher
Lake County Sheriff's Office
Leadville
09.2024 - Current
- Supports day-to-day public safety operations by managing emergency and non-emergency communications with the public and partner agencies.
- Prioritizes and routes requests to law enforcement, fire, and EMS while coordinating timely information flow.
- Ensures CAD/communications records are complete, accurate, and compliant with directives, SOPs, and legal requirements.
Operations & Emergency Dispatcher
Amentum
McMurdo Station
08.2021 - 07.2023
- Maintained precise logs and documentation while tracking personnel and resources across multiple systems.
- Coordinated logistics and escalations across departments in a complex, remote environment.
- Drafted incident summaries and reports to support accountability and facilitate after-action follow-up.
911 Communications Supervisor
Lake County Sheriff's Office
Leadville
02.2018 - 06.2021
- Administered Everbridge, CAD, and CJIS records systems to ensure database integrity.
- Coordinated cross-agency operations for EOC activation and mutual-aid requests.
- Served as central communication point for incident support across agencies.
Armored Service Technician
Loomis Armored US
Leadville
10.2017 - 02.2018
- Maintained accurate transaction records by verifying transfers through receipts and documentation.
- Executed time-sensitive routes while ensuring strict compliance and professional communication with clients.
Level 2 Technical Support Representative
teleNetwork
Remote
08.2015 - 10.2017
- Delivered remote Tier 2 support through phone, chat, and email to resolve user issues.
- Documented cases to ensure continuity and facilitate follow-up across remote teams.
Private Math Tutor
Link-Systems International
Tampa
05.2013 - 09.2015
- Provided individualized academic support in science and math subjects.
- Created structured instructional materials using Microsoft tools to enhance documentation and learning workflows.
Education
Post-Baccalaureate Coursework - Pre-Medicine
University of Colorado At Boulder
Boulder, COBachelor of Arts - English
University Of Florida
Gainesville, FL05.2013
Skills
Administrative operations
Database administration
Remote collaboration
Training coordination
Cross-agency collaboration
Records management
Stakeholder support
Professional communication
Certification
Public Safety Telecommunicator, APCO
First Aid & CPR/AED, American Red Cross
ICS-300/ICS-400, FEMA
Technician License, American Radio Relay League
Scripting with Python, Southern New Hampshire University
First Aid & CPR/AED, American Red Cross
ICS-300/ICS-400, FEMA
Technician License, American Radio Relay League
Scripting with Python, Southern New Hampshire University
Timeline
E911 Public Safety Dispatcher
Lake County Sheriff's Office
09.2024 - Current
Operations & Emergency Dispatcher
Amentum
08.2021 - 07.2023
911 Communications Supervisor
Lake County Sheriff's Office
02.2018 - 06.2021
Armored Service Technician
Loomis Armored US
10.2017 - 02.2018
Level 2 Technical Support Representative
teleNetwork
08.2015 - 10.2017
Private Math Tutor
Link-Systems International
05.2013 - 09.2015
Bachelor of Arts - English
University Of Florida
Post-Baccalaureate Coursework - Pre-Medicine
University of Colorado At Boulder