Sarah Hodges
Wheat Ridge
Summary
Accomplished Server/trainer/bartender with 10+ years experience in the industry. Excelled in high-volume dining environments.
Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
My Village Pub
01.2021 - 11.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST POS system to place orders, manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked efficiently in high volume fast paced environment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Trainer
Matt the Millers Tavern
10.2016 - 01.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Associate of Arts - Hospitality Administration And Management
Cincinnati State Technical And Community College
Cincinnati, OH08-2016
Skills
- Exceptional customer service
- Responsible Cash handling
- Guest engagement and retention
- Professional appearance
- Hospitality service expertise
- Safe food handling
- High volume dining
- Order accuracy
- Suggestive selling
- Task prioritization
Timeline
Server
My Village Pub
01.2021 - 11.2025
Server Trainer
Matt the Millers Tavern
10.2016 - 01.2020
Associate of Arts - Hospitality Administration And Management
Cincinnati State Technical And Community College
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