Sarah Eaton
Thornton
Summary
Highly motivated, super friendly, and reliable individual with a strong focus on providing unmatched customer service! Known for quick and accurate handling of cash and card transactions, possesses exceptional multitasking abilities and a strong work ethic. Extensive experience in customer service and sales, excels at working with diverse personalities and possesses excellent communication and social skills. Committed to following health and safety guidelines, skilled in proper food handling. Proactive in addressing issues and supporting team members, makes the most of slow periods by staying on top of daily chores while actively seeking opportunities to improve service. Currently seeking a full-time position to utilize interpersonal skills, excellent time management, and problem-solving abilities to take on professional challenges.
Overview
9
9
years of professional experience
Work History
Waitress, Cocktail Waitress, Food Expo, Host
Buffalo Wild Wings
08.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked identification for proof-of-age for all alcohol sales.
- Applied comprehensive knowledge of liquors and beers to increase daily beverage sales.
- Upsold drink specialty items, food, drink, and dessert selections to increase overall sales and exceed targets.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted new customers, discussed specials and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Brand Representative, Cashier, Sales Assoicate
Victorias Secret
08.2019 - 04.2022
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Prepared merchandise for sales floor by pricing or tagging.
Barista, Cashier
Starbucks
08.2016 - 07.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Cleaned counters, machines, utensils and seating areas daily.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Associate of Arts -
Front Range Community College
Westminster, CO01-2026
High School Diploma -
Diamond Bar High School
Diamond Bar, CA05.2017
Skills
- Logical Reasoning Skills
- Fluent Bilingual Communication
- Composed In High-Pressure Situations
- Team Player
- Upselling Techniques
- Customer Service
- Accurate Cash Management
- Cash Register Operations
- Hospitality and Professionalism
- Punctuality
- Menu Memorization
- Outstanding communication skills
- Food Serving and Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Brand Representative, Cashier, Sales Assoicate
Victorias Secret
08.2019 - 04.2022
Waitress, Cocktail Waitress, Food Expo, Host
Buffalo Wild Wings
08.2018 - Current
Barista, Cashier
Starbucks
08.2016 - 07.2018
Associate of Arts -
Front Range Community College
High School Diploma -
Diamond Bar High School
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