Sarah Casias
Greeley
Summary
Dynamic and dependable professional with a proven track record at Verizon Wireless, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adaptable team player skilled in time management, consistently delivering results in fast-paced environments while fostering positive relationships.
Overview
20
20
years of professional experience
Work History
Construction Clean Up, Move INS and Outs
Lora ( Self Employed)
Colorado Springs, CO
08.2015 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered 50+ calls a day
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Verizon Wireless
Colorado Springs Co
02.2013 - 03.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM systems to track customer interactions and ensure follow-up on unresolved issues.
- Enhanced customer satisfaction by providing timely support and accurate product information.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Analyzed customer feedback to identify trends and recommend improvements for service quality.
- Developed strategies to reduce response time while maintaining high standards of service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Lube Tech and Cashier
Grease Monkey
Colorado Springs, CO
08.2009 - 02.2013
- Conducted routine oil changes and fluid checks to ensure vehicle performance and safety.
- Inspected vehicles for leaks, wear, and other service needs, enhancing customer satisfaction.
- Operated specialized tools and equipment for efficient lube service delivery.
- Trained new technicians on proper procedures, promoting workplace safety and efficiency.
- Implemented process improvements that reduced service time while maintaining quality standards.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Monitored inventory levels, ensuring timely restocking of essential supplies and maintenance products.
- Provided exceptional customer service by addressing inquiries and recommending additional services as needed.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Exceeded performance targets regularly by quickly diagnosing problems and executing appropriate solutions.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
- Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
- Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
- Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle upkeep.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
- Enhanced vehicle performance by conducting thorough inspections and identifying critical maintenance needs.
- Ensured safety and reliability of vehicles with routine oil changes and filter replacements.
- Demonstrated adaptability, quickly learning new techniques and adapting to advances in automotive maintenance technologies.
- Provided high-quality customer service, addressing concerns and explaining maintenance procedures clearly.
- Maintained cleanliness and order in service area, promoting professional work environment.
- Fostered positive and supportive team atmosphere, encouraging open communication and mutual respect among colleagues.
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
Colorado Springs, CO
09.2008 - 08.2009
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and guest satisfaction.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for efficient operations.
- Inspected rooms for maintenance issues, reporting concerns promptly to enhance guest experience.
- Collaborated with team members to streamline cleaning processes, improving workflow efficiency.
- Assisted in special requests from guests, enhancing overall service quality and guest relations.
- Developed checklists to maintain consistency in room presentation standards across all housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Cashier
Picture Show
Colorado Springs, CO
06.2005 - 08.2008
- Implemented inventory tracking methods to minimize discrepancies in stock levels at checkout stations.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Dunkin' Donuts
Colorado Springs, CO
09.2004 - 05.2005
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
- Monitored sales promotions, effectively communicating offers to customers to boost store revenue.
- Resolved customer complaints promptly, maintaining positive relationships and fostering repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Crew Leader
Always Better Clean
Colorado Springs, CO
05.1999 - 06.2003
- Assisted in training new crew members on safety protocols and operational procedures.
- Supported daily operations by ensuring equipment was maintained and stocked adequately.
- Implemented best practices for customer interaction to enhance satisfaction and retention.
- Monitored inventory levels and reported discrepancies to management for prompt resolution.
- Followed company policies to maintain cleanliness and organization in work areas.
- Participated in team meetings to discuss performance improvements and operational challenges.
- Adapted quickly to changing tasks, contributing to a flexible workforce environment.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
Education
Associates Degree in Automotive - Automotive
IntelliTec College
CO05.2009
High School Diploma -
Wasson High School
Colorado Springs, CO05.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
- Computer skills
Timeline
Construction Clean Up, Move INS and Outs
Lora ( Self Employed)
08.2015 - 11.2018
Customer Service Representative
Verizon Wireless
02.2013 - 03.2014
Lube Tech and Cashier
Grease Monkey
08.2009 - 02.2013
Housekeeping Room Attendant
Hampton Inn & Suites By Hilton
09.2008 - 08.2009
Cashier
Picture Show
06.2005 - 08.2008
Cashier
Dunkin' Donuts
09.2004 - 05.2005
Crew Leader
Always Better Clean
05.1999 - 06.2003
Associates Degree in Automotive - Automotive
IntelliTec College
High School Diploma -
Wasson High School