SARAH BLANCHARD
Colorado Springs
Summary
Detail-oriented professional with over 6 years of experience in government regulatory compliance and document verification, complemented by more than 15 years in customer service within high-volume, time-sensitive environments. Expertise includes researching and applying state statutes and regulations, verifying multi-part documentation, identifying irregularities, and effectively coordinating with multiple parties to resolve complex cases. Proven track record of accuracy, adherence to compliance standards, and proactive communication underscores a commitment to excellence. Interested in obtaining a Colorado insurance adjuster license to transition into a career focused on property and casualty claims. I hope to leverage a strong foundation in research, documentation verification, and compliance determination to excel as an auto claims adjuster.
Overview
19
19
years of professional experience
Work History
Clerk and Recorder
EL PASO COUNTY DEPARTMENT OF MOTOR VEHICLES
Colorado Springs, CO
08.2020 - Current
- Processed 200+ vehicle title applications monthly with same-day turnaround, including out-of-state, salvage, bonded, and lien-related titles
- Applied Colorado motor vehicle laws and regulations to verify documentation and ensure compliance
- Identified and escalated fraudulent or suspicious title applications following compliance procedures
- Collaborated with dealerships, lenders, and internal teams to resolve title and record discrepancies
- Handled complex customer inquiries regarding Colorado title laws and regulations
- Used Colorado DRIVES and county title systems to process, track, and manage case inventory efficiently
- Maintained confidentiality while handling sensitive financial, legal, and personal records
- Cross-trained in accounting functions, including bookkeeping and deposit processing
Production Lead
HD DISTRIBUTIONS
Colorado Springs, CO
04.2017 - 03.2020
- Supervised production team, ensuring quality assurance protocols, safety standards
- Met department goals consistently
- Established processing procedures and efficiency workflows to increase productivity while maintaining compliance with GMP certification standards
- Prioritized and managed multiple work orders simultaneously to meet strict deadlines while maintaining high quality standards
- Maintained detailed production logs and documentation records for regulatory compliance and audit readiness
Resolutions Specialist
CARNIVAL CRUISE LINES
Colorado Springs, CO
02.2007 - 03.2017
- Applied critical thinking and problem-solving skills to assess each situation, determine appropriate resolution, and document decisions clearly
- Resolved escalated guest disputes and complex inquiries, exercising independent decision-making authority to authorize cancellations, fee waivers, and reservation modifications while balancing customer satisfaction with company policy
- Maintained consistently high ratings on quality assurance assessments through thorough case handling and professional communication
- Navigated multiple internal systems to research case history, verify account details, and process resolutions efficiently
Overnight Service Specialist and Sales
Guest Solutions
01.2010 - 01.2014
- Managed off-hours guest support, responding to time-sensitive inquiries with accuracy and professionalism during high-pressure, independent work environment
- Trained and supported team members on escalation protocols and service standards
- Sales experience with tenacious negotiation and communication skills
Guest Solutions
Guest Solutions
01.2007 - 01.2010
- Processed customer orders, scheduled cruises, performed data entry, and collected fees with consistent accuracy
- Managed high-volume transactions while maintaining quality service standards
Education
High School Diploma -
Air Academy High School
Colorado Springs, COCoursework Completed - undefined
Pikes Peak Community College
Colorado Springs, COSkills
- Outstanding customer support and client relations
- Skilled in resolving conflicts through creative and strategic problem-solving
- Maintains composure under pressure
- Collaborative professional with a positive attitude
- Proficient written and verbal communication
- Research and application of state statutes and regulations
- Fraud and irregularity identification and escalation
- Quality assurance and audit-ready documentation
- Detail-oriented with excellent analytical and organizational abilities
- Colorado DRIVES system and county title management databases
- Microsoft Windows and Excel
- Proficient in POS systems, accurate data entry, and 10-key operations with 40 WPM typing speed
Timeline
Clerk and Recorder
EL PASO COUNTY DEPARTMENT OF MOTOR VEHICLES
08.2020 - Current
Production Lead
HD DISTRIBUTIONS
04.2017 - 03.2020
Overnight Service Specialist and Sales
Guest Solutions
01.2010 - 01.2014
Resolutions Specialist
CARNIVAL CRUISE LINES
02.2007 - 03.2017
Guest Solutions
Guest Solutions
01.2007 - 01.2010
Coursework Completed - undefined
Pikes Peak Community College
High School Diploma -
Air Academy High School
ADDITIONAL INFORMATION
- Available for flexible scheduling including on-call, evening, weekend, and holiday coverage
- Committed to obtaining Colorado Property and Casualty insurance adjuster license
- Located in Colorado Springs, CO; available for hybrid in-office schedule