Sarah Bender
Denver
Summary
Operations and customer service professional with 10+ years of experience coordinating schedules, managing customer relationships, supporting business operations, and resolving service issues. Experienced in dispatching, inventory management, vendor coordination, purchasing, appointment scheduling, and process improvement across healthcare, education, retail, and service-based environments. Recognized for strong communication, organization, adaptability, and the ability to manage competing priorities while delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Owner/Operator
E-Commerce Operations Business
02.2025 - Current
- Managed daily e-commerce operations to ensure seamless order fulfillment and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce overhead costs.
- Developed digital marketing strategies to enhance online visibility and drive sales growth.
- Coordinated logistics for shipping and delivery, ensuring timely dispatch of products to customers.
Operations Manager
Rainbow Irrigation & Pump
08.2021 - 05.2026
- Managed daily operations, scheduling, and communication for students, families, administrators, and staff.
- Built strong relationships through proactive communication, problem-solving, and customer-focused service.
- Coordinated events, meetings, projects, and timelines involving multiple stakeholders and departments.
- Maintained detailed records, tracked performance data, and ensured compliance with organizational requirements.
Program Coordinator
Pinellas County Schools
08.2021 - 03.2026
- Coordinated program schedules and logistics for over 100 educational initiatives annually.
- Developed training materials and resources to enhance staff development programs.
- Facilitated communication between stakeholders, ensuring alignment on program objectives and outcomes.
- Evaluated program effectiveness through data analysis, implementing improvements based on feedback.
Senior Patient Care Coordinator
Informed DNA
11.2019 - 08.2021
- Coordinated scheduling operations for more than 80 genetic counselors across multiple U.S. time zones, ensuring efficient appointment availability and resource utilization.
- Managed a high volume of patient referrals, appointment requests, and scheduling changes while maintaining accuracy and exceptional service standards.
- Served as a primary point of contact for patients, healthcare providers, and internal stakeholders, resolving scheduling conflicts and service-related concerns.
- Supported onboarding and training of new team members while serving as a resource for scheduling processes and workflow best practices.
Education
Bachelor of Arts - Communications
University of Central Florida
Orlando, FL08.2016
Skills
- Customer Service & Client Relations
- Scheduling & Calendar Management
- Administrative Support
- Operations Coordination
- Inventory Management
- Purchasing & Vendor Relations
- Data Entry & Record Management
- CRM & Database Systems
Timeline
Owner/Operator
E-Commerce Operations Business
02.2025 - Current
Operations Manager
Rainbow Irrigation & Pump
08.2021 - 05.2026
Program Coordinator
Pinellas County Schools
08.2021 - 03.2026
Senior Patient Care Coordinator
Informed DNA
11.2019 - 08.2021
Bachelor of Arts - Communications
University of Central Florida