SARAH AGUILAR
Miami
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
Community Manager
Iconic Workspaces
12.2019 - 12.2022
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Created policies, procedures and events for successful community management.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
General Manager
Regus Business Center
01.2013 - 01.2016
- Managed shared, communal work space and corporate meeting rooms
- Trained and monitored sales team professionals
- Motivated sales team to exceed goals and expectations
- Directed sales and marketing efforts
- Handled daily operations and any issues that arose
- Provided excellent customer service
- Monitored KPI’s (Key Performance Indicators) to ensure maximum performance
- Managed budget and finances
- Negotiated contracts, rates, and saw deals to closing
- Developed business partnerships with realtors, hotels and tour guides
- Collaborated with marketing department; provided them with the necessary information for their campaigns
Education
A.A - Liberal Arts
Broward College
2011
B.A. - Psychology
Nova Southeastern University
12.2024
Certificate in Commercial and Directional Marketing -
Aden Business School
2015
Skills
- Sales Expertise
- Contract Negotiation
- MS Office Suite
- Facility Management
- Operations Management
- Client Relations
- Problem Resolution
- Networking Abilities
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Community Manager
Iconic Workspaces
12.2019 - 12.2022
General Manager
Regus Business Center
01.2013 - 01.2016
A.A - Liberal Arts
Broward College
B.A. - Psychology
Nova Southeastern University
Certificate in Commercial and Directional Marketing -
Aden Business School
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