Sara Midyett
Colorado Springs
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Common Spirit - St Francis Hospital
01.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Conducted peer interviews with participants to assess eligibility.
- Gathered demographic and insurance information to register patients for medical appointments.
Patient Care Coordinator
Children's Healthcare of Atlanta Cardiology
02.2022 - 01.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Healthcare Unit Coordinator
Houston Medical Center
04.2020 - 02.2022
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
Patient Access Representative
Wellstar Spalding Regional
09.2016 - 02.2020
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Writing Tutor
Gordon State College
08.2013 - 05.2016
- Enabled non-native English speakers to overcome linguistic barriers by offering tailored instruction on grammar principles and vocabulary acquisition.
- Conducted group workshops on various writing topics such as citation styles, research methods, and time management techniques.
- Developed tailored lesson plans based on individual student needs, learning styles, and goals for improved outcomes.
Education
Bachelor of Arts -
Gordon State College
05.2016
Skills
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- EMR
- Problem-Solving
- Flexible Schedule
- Call Screening
- Insurance Verification
- Customer Service
Contact
Colorado Springs, CO 80923
Education
Barnesville, GA
Timeline
Patient Access Representative
Common Spirit - St Francis Hospital
01.2024 - Current
Patient Care Coordinator
Children's Healthcare of Atlanta Cardiology
02.2022 - 01.2024
Healthcare Unit Coordinator
Houston Medical Center
04.2020 - 02.2022
Patient Access Representative
Wellstar Spalding Regional
09.2016 - 02.2020
Writing Tutor
Gordon State College
08.2013 - 05.2016
Bachelor of Arts -
Gordon State College
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