Quality & Operations Leader with 10+ years of experience in the BPO and Legal Services industries. Proven track record in Quality Assurance, Process Improvement, and Team Leadership across global companies including Teleperformance, Twilio, and Prestige Legal Solutions. Skilled in building and managing QA frameworks, training programs, and customer experience strategies that drive compliance, efficiency, and client satisfaction. Bilingual in English and Spanish, with intermediate proficiency in French.
www.linkedin.com/in/sara-maria-acosta-ortega-4399b1166