Sara Bedoya
International Relations, Marketing Management
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Relations Representative
Abe's Electric, INC
Kisssimmee
05.2022 - Current
- Communicated with customers to assess and address individual needs, providing timely and quality support via CRM systems.
- Responded to customer requests for products, services and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Logged call information and solutions provided into internal database.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Marketing Specialist
The Hudson County Latino Foundation
Hoboken
03.2021 - 03.2022
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented targeted digital strategy to improve business performance.
Customer Experience Leader
Café Jesús Martín
01.2019 - 04.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Leasing Agent
Gables Residential
Miami
08.2017 - 12.2018
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Recruited new residents through website advertising and marketing.
- Kept meticulous records of correspondence between management and tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Education
Bachelor of Arts - International Relations And Affairs
Florida International University
Miami, FL 06.2014 - 12.2018
Postgraduate - Marketing Management And Research
Universidad Pontificia Bolivariana
Medellin, COL 02.2019 - 03.2020
Skills
CRM
Leadership Experience
International Women Coffee Alliance, Colombian chapter
Vice president for IWCA Colombia, 2022
Lead the first international women in coffee encounter in Colombia
Association of Latino Professionals fro America (ALPFA) at FIU
Fundraiser Committee Chairwoman
Study Abroad
International Politics Study Abroad- France/Belgium
Intern as International Ambassador at the French Parliament, European Commission, U.S Embassy in Paris.
International Business Study Abroad- China
International business course at Shanghai Polytechnic University
Timeline
Customer Relations Representative
Abe's Electric, INC
05.2022 - Current
Marketing Specialist
The Hudson County Latino Foundation
03.2021 - 03.2022
Postgraduate - Marketing Management And Research
Universidad Pontificia Bolivariana
02.2019 - 03.2020
Customer Experience Leader
Café Jesús Martín
01.2019 - 04.2021
Leasing Agent
Gables Residential
08.2017 - 12.2018
Bachelor of Arts - International Relations And Affairs
Florida International University
06.2014 - 12.2018
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