Sara Althonayan
Fountain
Summary
Dynamic and self-driven professional with extensive experience in Medicare insurance sales, training & development, customer service, and business development. Proven ability to communicate complex information clearly, build rapport with diverse populations, and consistently exceed sales and performance targets. Strong leadership background with a track record of enhancing team performance through coaching, curriculum delivery, and process improvement. Licensed in Life, Health, and Accident insurance across 20+ states.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Insurance Broker
City Insurance Group
Englewood
2021.01 - Current
- Maintain an active Health Insurance License across 30 states.
- Educated seniors and disabled clients on Medicare parts A, B, C, D, and supplemental plan options, enhancing their understanding of coverage choices.
- Provide tailored plan recommendations based on prescriptions, preferred physicians, medical group, hospital preferences, and lifestyle needs.
- Evaluated Medicare/Medicaid eligibility and LIS status to facilitate accurate plan coordination and optimize client benefits.
- Supported clients in navigating complex health insurance requirements, empowering them to make informed and beneficial decisions.
Senior Telesales Portfolio Agent / Medicare Retirement
UnitedHealthcare
Colorado Springs
2019.04 - 2021.01
- Held Health Insurance License in all 50 states.
- Assessed Medicaid/LIS qualification and recommended appropriate Supplemental, Part C, Part D, and Dual SNP policies.
- Educated clients on benefits such as dental, vision, hearing, OTC catalog, and OTC debit cards to enhance understanding of coverage options.
- Conducted detailed needs assessments identifying clients' doctors, medications, and facilities to tailor healthcare solutions.
- Evaluated existing policies and recommended enhancements to ensure alignment with client healthcare needs.
- Improved retention by conducting annual reviews and ensuring policies met client expectations.
Inbound Services Sales Representative
Comcast Business
Centennial
2018.03 - 2019.02
- Exceeded sales quotas through consultative selling and proactive follow-up, contributing to overall sales growth.
- Provided exceptional customer service, representing brand values and fostering positive customer relationships.
- Handled inbound calls, resolved customer issues, and signed up new business accounts to enhance customer satisfaction.
- Stayed current on product offerings, industry trends, and competitive positioning.
Inbound Sales Facilitator
Charter / Time Warner Cable
Colorado Springs
2013.11 - 2018.02
- Delivered training for new and existing sales agents on product launches, up-skill classes, and refresher courses, enhancing agent readiness.
- Coached and supported team members to improve quality and customer experience.
- Identified performance trends and recommended enhancements to training programs, aligning them with organizational goals.
- Ensured training accuracy by maintaining current knowledge of sales, retention, call center operations, billing, and LMS tools.
- Designed lesson plans, maintained training records, and monitored progress and performance.
- Collaborated with HR and leadership to resolve performance, attendance, and behavioral issues, fostering a supportive work environment.
Inbound Sales Nesting Assistant
Charter / Time Warner Cable
Colorado Springs
2015.04 - 2016.11
- Coached 20+ new hires through nesting with one-on-one sessions and group training to enhance onboarding experience.
- Provided expertise on product knowledge, promotions, and sales processes.
- Evaluated calls for quality and sales effectiveness, providing actionable feedback to improve performance.
- Prepared scorecards and delivered structured feedback.
- Ensured adherence to company policies, scripts, and standard operating procedures.
- Assisted agents in resolving conflicts while maintaining composure in high-pressure situations.
Outbound & Inbound Sales Representative
Charter / Time Warner Cable
Colorado Springs
2013.11 - 2015.04
- Prospected business clients through warm and cold calls, consistently achieving strong close rates.
- Surpassed monthly sales goals using consultative, needs-based sales techniques.
- Managed accounts and sales pipelines to drive revenue growth.
- Educated customers on products and value propositions, enhancing household service bundles.
- Ensured accuracy in billing entries and adherence to corporate compliance standards.
Education
High School Diploma -
Colorado SpringsSkills
- Medicare Sales & Education
- Sales strategy
- Customer Relationship Management
- Compliance focus
- Training & Development
- Leadership & Coaching
- Communication & Presentation
- Problem solving
- Excel
- Word
- PowerPoint
- MS Outlook
Certification
• Instructor Skills Workshop, 2017
• Life, Health & Accident Insurance, 20+ states
• Life, Health & Accident Insurance, 20+ states
Timeline
Medicare Insurance Broker
City Insurance Group
2021.01 - Current
Senior Telesales Portfolio Agent / Medicare Retirement
UnitedHealthcare
2019.04 - 2021.01
Inbound Services Sales Representative
Comcast Business
2018.03 - 2019.02
Inbound Sales Nesting Assistant
Charter / Time Warner Cable
2015.04 - 2016.11
Inbound Sales Facilitator
Charter / Time Warner Cable
2013.11 - 2018.02
Outbound & Inbound Sales Representative
Charter / Time Warner Cable
2013.11 - 2015.04