Santiago Emilio Rueda Balceros

• Supported teams and colleagues in achieving key performance indicators (KPIs) by identifying improvement opportunities and implementing solutions.
• Delivered exceptional customer service to global clients by managing travel plans with a focus on rental car arrangements, ensuring seamless experiences.
• Handled worldwide customer inquiries related to travel plans, specializing in rental car services to enhance satisfaction and streamline processes.

Manage and deliver exceptional customer service over 50 calls a day while providing remote support for customer inquiries regarding lost or damaged devices and resolve customer issues with any mobile or electronic device. Also be responsible for selling the Connected Home product and other offerings to customers on each call.

• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building
• Retained excellent client satisfaction ratings through outstanding service delivery
• Trained and mentored new sales representatives

Specialist agent in charge of communication and promotion with current and prospective clients to add to our large list of clients at the Claro Insurance medical center in Hialeah, as well as mixed activities in matters of quotes, scripts for calls and administrative processes, increasing the customer base by 10% in a period of 4 months.

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Followed all company policies and procedures to deliver quality work
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution

As a work agent for the insurance company, I helped with scheduling appointments, creating and monitoring claims, as well as quoting medications and procedures depending on the product category and level of patient coverage.

• Participated in training sessions to continuously improve language skills and stay up-to-date on industry trends and best practices.
• Supported marketing efforts, translating promotional materials into target language for broader audience reach.
• Streamlined communication for clients by providing accurate translation services during meetings and calls.
• Increased client retention rate by providing exceptional customer service in their preferred language.
• Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.

in charge of designing and implementing the environmental management system and solid and hazardous waste management plan under current environmental standards with a view to obtaining accreditation of the environmental management system under the ISO standard.

• Supported clients through periods of organizational transformation, providing guidance on change management best practices to minimize potential negative impacts on employees and overall operations. Improving waste collection and disposal, reducing the impact of contaminants by 25% as well as achieving certification with the relevant entities on quality and energy issues.
• Negotiated contracts with external vendors on behalf of clients, securing favorable terms while maintaining strong relationships.
• Collaborated with cross-functional teams to deliver high-quality results within tight deadlines, driving project success.
• Implemented performance measurement systems to track progress toward established goals, ensuring ongoing accountability within client organizations.
• Spearheaded the development of thought leadership materials such as whitepapers or articles showcasing industry expertise and innovative ideas.
• Developed comprehensive project plans to guide clients through successful change implementation, ensuring seamless transitions and minimal disruptions.
• Assisted clients in navigating complex regulatory environments, ensuring compliance with relevant laws and regulations

Coordinate and evaluate the development and execution of plans and programs that the institution develops at the specialty level, according to its programs.

• Entered data, generated reports, and produced tracking documents.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.