Santiago Zarama Arturo
Santiago De Cali
Summary
Dynamic Customer Service Representative with proven expertise at Taks Us in resolving conflicts and enhancing customer loyalty through empathetic support and active listening. Skilled in call center operations and critical thinking, I consistently achieved high customer satisfaction ratings while managing multiple tasks efficiently. Committed to delivering exceptional service and building lasting relationships.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Taks Us
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
YNCC
01.2023 - 11.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
Education
High School Diploma -
Keys Gate Charter High School
Miami, Colombia07-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Professional telephone demeanor
- Documentation
- Live chat support
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Taks Us
05.2024 - Current
Customer Service Representative
YNCC
01.2023 - 11.2023
High School Diploma -
Keys Gate Charter High School
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