CSS
Santiago Varón
Estudiante de Ing.Mecatronica
Manizales
Summary
Experienced Technical Support Representative skilled in providing clear guidance and practical advice to clients. Positive influence on customer interactions and engineering initiatives for supported products. Proficient in offering efficient solutions to complex technical issues. Background in Salesforce, B2B environments, and customer service in the UK/USA and Canada. Currently pursuing a degree in Mechatronic Engineering in Manizales, Colombia. Diverse skill set in coding languages and APIs.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Tech Support Representative
Teleperformance S.A.S
Colombia, Bogota D.C.
2022.08 - 2024.08
- Tech support for a streaming platform with USA,UK and CA customers.
- English C1 level, attending customers via various channels (Email,Chat,Phone)
- Experience with Salesforce and other platforms
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Acquired experience with B2B environments and providing efficient solutions to complex technical problems
Computer Science Intern
Tecnobot Academia
Colombia, Bogota D.C.
2021.01 - 2022.12
- Participated in code reviews, providing constructive feedback that contributed to overall code quality improvement.
- Integrated APIs into existing systems, allowing for seamless data sharing and improved interoperability between applications.
- Improved system reliability by identifying and fixing software defects through rigorous testing processes.
- Gained experience with JavaScript,HTML,CSS and Python by developing various websites.
- Managed databases via SQL
- Delivered 4 major projects and helped with the opening of a branch at Pereira-Colombia
Education
Integración De Hardware Y Software -
Tecnobot Academia
Ibague, TOL 2022.01 - 2023.01
Bachiller academico - profundización en humanidades
Colegio Tolimense
Ibague 2021.01 - 2022.01
Skills
English Language
Java and JavaScript
Canva
C
Office 365
SQL
Software
Python/Flask
C and C
Java and JavaScript
Certification
Integration of hardware and software
Timeline
Integration of hardware and software
2022-12
Tech Support Representative
Teleperformance S.A.S
2022.08 - 2024.08
Integración De Hardware Y Software -
Tecnobot Academia
2022.01 - 2023.01
Computer Science Intern
Tecnobot Academia
2021.01 - 2022.12
Bachiller academico - profundización en humanidades
Colegio Tolimense
2021.01 - 2022.01
English C1 SENA
2018-01