Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Santiago Varón

Santiago Varón

Estudiante de Ing.Mecatronica
Manizales

Summary

Experienced Technical Support Representative skilled in providing clear guidance and practical advice to clients. Positive influence on customer interactions and engineering initiatives for supported products. Proficient in offering efficient solutions to complex technical issues. Background in Salesforce, B2B environments, and customer service in the UK/USA and Canada. Currently pursuing a degree in Mechatronic Engineering in Manizales, Colombia. Diverse skill set in coding languages and APIs.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Tech Support Representative

Teleperformance S.A.S
Colombia, Bogota D.C.
08.2022 - 08.2024
  • Tech support for a streaming platform with USA,UK and CA customers.
  • English C1 level, attending customers via various channels (Email,Chat,Phone)
  • Experience with Salesforce and other platforms
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
  • Acquired experience with B2B environments and providing efficient solutions to complex technical problems

Computer Science Intern

Tecnobot Academia
Colombia, Bogota D.C.
01.2021 - 12.2022
  • Participated in code reviews, providing constructive feedback that contributed to overall code quality improvement.
  • Integrated APIs into existing systems, allowing for seamless data sharing and improved interoperability between applications.
  • Improved system reliability by identifying and fixing software defects through rigorous testing processes.
  • Gained experience with JavaScript,HTML,CSS and Python by developing various websites.
  • Managed databases via SQL
  • Delivered 4 major projects and helped with the opening of a branch at Pereira-Colombia

Education

Integración De Hardware Y Software -

Tecnobot Academia
Ibague, TOL
01.2022 - 01.2023

Bachiller academico - profundización en humanidades

Colegio Tolimense
Ibague
01.2021 - 01.2022

Skills

English Language

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Software

CSS

Python/Flask

C and C

Java and JavaScript

Certification

Integration of hardware and software

Timeline

Integration of hardware and software

12-2022

Tech Support Representative

Teleperformance S.A.S
08.2022 - 08.2024

Integración De Hardware Y Software -

Tecnobot Academia
01.2022 - 01.2023

Computer Science Intern

Tecnobot Academia
01.2021 - 12.2022

Bachiller academico - profundización en humanidades

Colegio Tolimense
01.2021 - 01.2022

English C1 SENA

01-2018

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Santiago VarónEstudiante de Ing.Mecatronica