Santiago Rojas Urrea

A customer service and technical support job for computers, iPads, iPhones, smartphones, and printers typically involves assisting customers with a variety of technical issues related to their devices.

Diagnose and resolve technical issues with a variety of devices, including computers, mobile phones, tablets, and printers. Troubleshoot software and hardware problems, guide customers through step-by-step solutions, and escalate issues as needed.

I have won rewards because of my performance, I also reached the top 5 of best agents on the floor.

Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, identify opportunities for improvement, and enhance service quality.