Santiago Rojas Eusse
Envigado
Summary
Experienced with managing retail operations and ensuring customer satisfaction. Utilizes strategic planning and effective team leadership to drive business growth. Track record of maintaining high standards in store presentation and inventory management.
Overview
3
3
years of professional experience
2039
2039
years of post-secondary education
2
2
Languages
Work History
Encargado De Tienda
Oxxo Colombia
01.2025 - 04.2025
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Trained and motivated employees to perform daily business functions.
- Implemented loss prevention strategies to minimize instances of theft or damage, resulting in a reduction of shrinkage and overall expenses.
- Increased customer satisfaction by implementing innovative store layout and design.
Auxiliar De Tienda
Oxxo Colombia
10.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Asesor de mesa
OJALÁ BRUNCH
01.2023 - 01.2024
- Atención en mesa a clientes
- Limpieza local
- Manejo de caja
Asesor Comercial
Vape 273
Medellin, Departamento de Cordoba
01.2022 - 01.2023
- Atención al cliente
- Manejo de inventario
- Facturación
- Llamadas y chat para pedidos a domicilio
Education
Bachiller académico -
Centro de educación laboral
Programación digital -
Khan Academy
05.2001 - 01.2020
Skills
Store operations
Merchandise planning
Employee scheduling
Promotional planning
Store layout design
Quality management systems
Customer relations
Sales leadership
Client service
Verbal and written communication
Staff management
Timeline
Encargado De Tienda
Oxxo Colombia
01.2025 - 04.2025
Auxiliar De Tienda
Oxxo Colombia
10.2024 - 01.2025
Asesor de mesa
OJALÁ BRUNCH
01.2023 - 01.2024
Asesor Comercial
Vape 273
01.2022 - 01.2023
Programación digital -
Khan Academy
05.2001 - 01.2020
Bachiller académico -
Centro de educación laboral