Santiago Restrepo
Summary
Enthusiastic International Business professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
2
2
years of professional experience
Work History
Carrier Sales Representative
Steamboat Transportation Group
03.2022 - 05.2023
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Prepared pricing agreements and contracts to close sales.
- Serviced existing accounts on regular basis to maximize revenue.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Proactively managed client correspondence and recorded tracking and communications.
Intern
Empresas SURA
07.2021 - 01.2022
- Lead an internationalization service to small and medium companies along with inner company experts and a third party specialized in international affairs (ProColombia)
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
Professional in International Business - International Business
EAFIT University
Medellín, Colombia09.2022
Skills
- Collaboration and teamwork
- Persuasive Communication Style
- Market Research
- Account Management
- Consultative Selling Techniques
- Customer Relationship Management
Professional skills:
- Guided to accomplish company´s goals
- Microsoft Office
- Easy learning
- Empathic
- Creative
- Analytical and Critical Thinking
Personal skills:
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Upper intermediate
B2
Timeline
Carrier Sales Representative
Steamboat Transportation Group
03.2022 - 05.2023
Intern
Empresas SURA
07.2021 - 01.2022
Professional in International Business - International Business
EAFIT University
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