Summary
Overview
Work History
Education
Skills
Timeline
Santiago Quintero

Santiago Quintero

Systems Engineer
Bogotá,DC

Summary

Proactive, professional, and skilled in creative tasks, teamwork, and independent work. Committed to following rules, continuous learning, and effective problem-solving to drive project success. Demonstrating adaptability and motivation to tackle challenges with innovative solutions. Knowledgeable Technical Specialist with a successful track record in setting up servers, desktops, laptops, and mobile devices. Excels at training users and configuring protocols to maximize security, usability, and performance. Equipped with 2 years of IT experience to contribute to any organization's success. Committed to providing exceptional customer service in both English and Spanish.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Technical Specialist

Altice USA
01.2025 - Current
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.

Technical Support Engineer

ScotiaTech
10.2023 - 01.2025
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Optimized system performance with regular software updates, bug fixes, and hardware upgrades.
  • Developed comprehensive documentation for internal and external users, simplifying complex concepts and procedures.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Performed troubleshooting and maintenance of existing network systems.

Customer Service Representative

Scotiabank
05.2022 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
  • Increased salon revenue through the successful upselling of additional services and retail products.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

Education

Programming Methodology for Computer Systems -

SENA

Microsoft Office Tools Management - Excel 2016

SENA

Systems Engineering - undefined

AREANDINA

Systems Engineering - undefined

UNIVERSIDAD EAN
01.2023 - Current

Microsoft Office Tools Management: Excel - Computer And Information Sciences

SENA: Servicio Nacional De Aprendizaje, Bogotá, Colombia
05.2001 -

Programming Methodology For Computer Systems - Computer Programming

SENA: Servicio Nacional De Aprendizaje, Bogotá, Colombia
05.2001 - 01.2020

High School Diploma -

Centro Educativo Lombardia, Bogotá, Colombia
05.2001 - 01.2020
  • Thesis Statement: Enjoy and Learn
  • Completed Coursework: Graphic Design, 2020

Skills

Python, JavaScript, C#

undefined

Timeline

Technical Specialist - Altice USA
01.2025 - Current
Technical Support Engineer - ScotiaTech
10.2023 - 01.2025
UNIVERSIDAD EAN - Systems Engineering,
01.2023 - Current
Customer Service Representative - Scotiabank
05.2022 - 10.2023
SENA: Servicio Nacional De Aprendizaje - Microsoft Office Tools Management: Excel, Computer And Information Sciences
05.2001 -
SENA: Servicio Nacional De Aprendizaje - Programming Methodology For Computer Systems, Computer Programming
05.2001 - 01.2020
Centro Educativo Lombardia - High School Diploma,
05.2001 - 01.2020
AREANDINA - Systems Engineering,
SENA - Programming Methodology for Computer Systems,
SENA - Microsoft Office Tools Management, Excel 2016

Similar Profiles

CREATE PROFILE
Santiago QuinteroSystems Engineer