Summary
Overview
Work History
Education
Skills
Languages
Websites
Languages
Timeline
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Santiago Paez

Bogotá,DC

Summary

Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, I made a significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom-line results.

Overview

7
7
years of professional experience

Work History

Account manager

Remote CO Worker
st. Petersburg , FL
11.2023 - Current
  • Provided expert post-sales assistance to strengthen customer loyalty.
  • Facilitated matching process between clients and suitable virtual assistants.
  • Provided training and guidance to new Account Managers.
  • Oversaw project timelines to ensure timely delivery of services.
  • Facilitated regular meetings with clients to discuss progress and feedback.
  • Managed multiple accounts simultaneously while meeting deadlines.

Administrative assistant/data entry

Engage Digital
Auckland
01.2022 - 11.2023
  • Create a pipeline on CRM programs.
  • Find new clients, using cold calling and cold email campaigns.
  • Update the database for the company.
  • Assist the current customers once they purchase our services.

Logistics Coordinator

Lean Staffing Solutions S.A
Bogotá
01.2021 - 09.2021
  • Person in charge of communication between shippers and consignees.
  • Tracking of shipments along with delivery terminals assistance.
  • Follow-up support via email, chat, and phone.

Business tech support specialist/team

Concentrix S.A
Bogotá
06.2018 - 12.2020
  • Chat/phone/email assistance.
  • Prevent fraud to protect customer accounts.
  • Respond to tickets, chats, and emails according to established SLAs.

Education

High School Diploma -

Jordan De Sajonia
Bogota, Colombia
11-2016

Some College (No Degree) - English Language

American School Way
Bogota, Colombia

Skills

  • Leadership skills
  • Ability to work under pressure
  • Fast learner
  • Computer proficiency
  • Team collaboration
  • Communication skills
  • Customer relationship management
  • Administrative operations
  • Technical support
  • Service delivery
  • Logistics management
  • Lean methodologies
  • Adaptability
  • Attention to detail
  • Interpersonal skills
  • Stress management
  • Receptivity to feedback
  • Client retention strategies
  • CRM software expertise
  • Sales pipeline development
  • Contract negotiation skills
  • Virtual assistant coordination
  • Effective communication strategies
  • Time management techniques
  • Conflict resolution skills
  • Problem-solving abilities
  • Analytical thinking

Languages

  • English
  • Spanish

Websites

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Account manager

Remote CO Worker
11.2023 - Current

Administrative assistant/data entry

Engage Digital
01.2022 - 11.2023

Logistics Coordinator

Lean Staffing Solutions S.A
01.2021 - 09.2021

Business tech support specialist/team

Concentrix S.A
06.2018 - 12.2020

High School Diploma -

Jordan De Sajonia

Some College (No Degree) - English Language

American School Way

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Santiago Paez