SANTIAGO MUÑOZ ARIAS
Bogota
Summary
Dynamic logistics professional with experience at Huawei Technologies, excelling in customer service and delivery coordination. Proven ability to enhance operational efficiency through effective communication and data analysis. Skilled in managing delivery schedules and collaborating with teams to achieve goals, ensuring timely product distribution and customer satisfaction. Enthusiastic Delivery Specialist committed to hard work and dedicated to a job well done. Reliable and offering skills. Looking for a new driving-oriented position to add value to an exciting company.
Overview
5
5
years of professional experience
Work History
Delivery Specialist Intern
Huawei Technologies
Bogota
02.2025 - 07.2025
- Managed delivery schedules for customer orders efficiently and accurately.
- Coordinated with logistics teams to ensure timely product distribution.
- Communicated directly with customers regarding delivery timelines and issues.
- Utilized inventory management systems to track shipment status and updates.
- Collaborated with cross-functional teams to improve delivery processes.
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
- Maintained records of shipments and invoices for tracking purposes.
- Drafted reports outlining operational status updates, cost savings initiatives.
Logistics Coordinator
Sparta Logistics
Miami
04.2022 - 10.2022
- Implementation of logistics monitoring and control systems for continuous improvement.
Bilingual Call Center Agent
Sitel Group
Cali
09.2020 - 12.2020
- Team collaboration to achieve customer service goals.
- Effective and proactive problem and complaint resolution.
- Management of call management systems and databases.
- Experience in customer service in a bilingual call center environment.
Education
Marketing and International Business - Business Administration
Universidad Autónoma De Occidente
Cali , Colombia10-2025
High School -
Colegio Bilingue Diana Oese
Cali, Colombia06.2019
Skills
- Customer service
- Logistics coordination
- Effective communication
- Team collaboration
- Delivery schedules
- Excel applied
- Data analysis
Languages
English, Advanced level
Personal Information
- Date of Birth: 12/12/00
- Nationality: Colombian
Timeline
Delivery Specialist Intern
Huawei Technologies
02.2025 - 07.2025
Logistics Coordinator
Sparta Logistics
04.2022 - 10.2022
Bilingual Call Center Agent
Sitel Group
09.2020 - 12.2020
Marketing and International Business - Business Administration
Universidad Autónoma De Occidente
High School -
Colegio Bilingue Diana Oese
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