Summary
Overview
Work History
Education
Skills
Timeline
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Santiago Montes Espitia

Estudent
Bogotá

Summary

Client Services Supervisor at Los Espitia S.A.S, skilled in customer relations and team building. Achieved significant improvements in customer retention through innovative support strategies. Proven ability to streamline workflows, enhancing response times and fostering a productive team environment. Adaptable and committed to delivering exceptional service.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Client Services Supervisor

Los Espitia S.A.S
01.2024 - 01.2025
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Implemented process improvements that streamlined workflows, resulting in reduced response times for client inquiries.

Restaurant Waiter

Al Horno Restaurante Fusión
06.2023 - 12.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Education

No Degree - Systems Engineering

Universidad De Los Andes
Bogotá, Colombia
05.2001 -

High School Diploma -

Institución Educativa Municipal Nacional
Pitalito, Colombia
05.2001 -

Skills

    Customer relations

    Training and mentoring

    Team building

    Sales support

    Teamwork

    Problem-solving

    Multitasking

    Effective communication

    Adaptability

    Staff supervision

    Negotiation

Timeline

Client Services Supervisor

Los Espitia S.A.S
01.2024 - 01.2025

Restaurant Waiter

Al Horno Restaurante Fusión
06.2023 - 12.2023

No Degree - Systems Engineering

Universidad De Los Andes
05.2001 -

High School Diploma -

Institución Educativa Municipal Nacional
05.2001 -

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Santiago Montes EspitiaEstudent