Santiago Jimenez Ortega
Systems engineer
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Game and Web Developer (Freelancer)
Independent
03.2024 - 09.2024
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Optimized assets for real-time rendering in game engines such as Unity or Unreal Engine 5, achieving desired performance benchmarks without compromising visual quality.
Bilingual Technology Teacher
Genuine Digital School
08.2023 - 03.2024
- Fostered strong relationships with parents and guardians, keeping them informed about their child''s progress and addressing any concerns promptly.
- Improved student understanding of complex technology concepts by incorporating hands-on activities and real-world examples.
- Established a positive classroom environment where students felt comfortable asking questions and exploring new ideas.
- Participated in ongoing professional development opportunities, staying current on trends and advancements in educational technology teaching methods.
Bilingual Customer Support Agent
Teleperformance
06.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Database Developer
Agroinsumos Para El Campo
10.2021 - 07.2022
- Built databases and table structures for web applications.
- Developed scripts and processes for data integration and maintenance.
- Collaborated with cross-functional teams to deliver high-quality database solutions within established project timelines.
- Established strong working relationships between different departments by effectively communicating database requirements and changes.
Freelancer Website Designer
Independent
01.2021 - 02.2022
- Enhanced user experience by designing responsive and visually appealing websites for various clients.
- Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
- Streamlined navigation menus for easier access to information, improving overall user satisfaction.
- Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.
Junior Developer
CR Grupo Asegurador
01.2021 - 08.2021
- Assisted in developing reusable components and libraries for increased efficiency across multiple projects.
- Participated in code reviews to ensure adherence to established programming standards.
- Developed scalable web applications, collaborating closely with cross-functional teams.
Junior Developer
IdeaSoft
05.2020 - 12.2020
- Implemented best practices in code quality, ensuring maintainability and readability of software projects.
- Consistently met project deadlines while maintaining high-quality deliverables, contributing to overall team success.
- Provided valuable input during team meetings, sharing ideas for new features or enhancements based on user feedback.
- Troubleshot and resolved technical issues, improving site reliability and functionality.
Education
Bachelor of Science - Systems Engineering
Universidad Santo Tomas
Tunja, Colombia 05.2001 -
Skills
Unreal Engine 5
Web Development
Database Design
Programming
Digital Literacy
Customer Service
Data Entry
Social Media Management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Game and Web Developer (Freelancer)
Independent
03.2024 - 09.2024
Bilingual Technology Teacher
Genuine Digital School
08.2023 - 03.2024
Database Developer
Agroinsumos Para El Campo
10.2021 - 07.2022
Bilingual Customer Support Agent
Teleperformance
06.2021 - 08.2023
Freelancer Website Designer
Independent
01.2021 - 02.2022
Junior Developer
CR Grupo Asegurador
01.2021 - 08.2021
Junior Developer
IdeaSoft
05.2020 - 12.2020
Bachelor of Science - Systems Engineering
Universidad Santo Tomas
05.2001 -