Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Santiago Herrera Restrepo

Indianapolis,Indiana

Summary

Dedicated professional with extensive experience in interpreting, education, coaching, and customer service in international contexts. Proven ability to create effective learning environments and achieve success in academic and sports settings. Multilingual communicator fluent in English and Spanish, with foundational skills in French, Portuguese, and ASL.

Overview

18
18
years of professional experience

Work History

QA Coordinator/Interpreter Spanish-English

LTC Language Solutions
Indianapolis, IN
03.2025 - Current
  • Ensured compliance with company policies and procedures for project management activities.
  • Conducted training sessions in both languages, reinforcing quality standards and workplace expectations.
  • Identified and logged defects, non-conformities, or customer complaints to enhance product quality.
  • Collaborated cross-functionally to escalate quality issues, document corrective actions, and communicate findings.
  • Facilitated communication between English-speaking management and Spanish-speaking team members during meetings.
  • Provided real-time interpretation during inspections, audits, or meetings with bilingual teams.
  • Assisted in evaluations and disciplinary processes, ensuring clear interpretation of policies and feedback.

Overnight Coordinator / Interpreter Spanish – Engl

LTC Language Solutions
Indianapolis, Indiana
08.2013 - 02.2025
  • Supported clients with interpretation services during emergency and non-emergency overnight shifts.
  • Interpreted for patients at appointments, interviews, medical examinations, and phone calls.
  • Provided bilingual interpreter services in Spanish and English for newly immigrated students and parents at intake appointments and PTA meetings.

Customer Care Coordinator

Ocwen Loan Servicing LLC
Montevideo, Uruguay
09.2012 - 05.2013
  • Managed customer care for borrowers nationwide regarding mortgage loan servicing, payment processing, and information on modifications, settlements, short sales, deeds in lieu, and other strategies to avert foreclosure.

MCR Agent Multichannel Ready

TATA Consultancy Services
Montevideo , Uruguay
05.2012 - 09.2012
  • Configured WiFi entrance for all Target stores across US, including security cameras and registers.
  • Assisted technicians in placing and configuring ports for functionality at designated Target locations.

English Teacher

Langland Language Institute
Montevideo, Uruguay
03.2012 - 08.2012
  • Delivered English as a Second Language education to children, adults, and corporate clients in structured classroom format

English Teacher

O.G. Entertainment
Barranquilla, Atlantico
07.2010 - 10.2011
  • Implemented institute-developed teaching methodology utilizing real-life situations to enhance retention of vocabulary lessons

Customer Service Representative Team Lead

Sutherland Global Services
Barranquilla, Atlántico
02.2010 - 12.2010
  • Resolved customer inquiries regarding products and provided technical support during sales interactions.
    Oversaw quality assurance process, ensuring adherence to high standards.
    Supported colleagues by offering backup assistance in various tasks.

Customer Service Representative, Lead & Trainer

Bilateral S.A
Barranquilla, Atlantico
05.2007 - 01.2010
  • Delivered quality customer service across multiple areas, addressing product inquiries and providing technical support.
  • Supervised staff of 30, tracking attendance and performance metrics to ensure compliance with Call Center standards.
  • Trained new hires on customer service protocols, including sales techniques and technical support procedures.

Education

Associate of Arts - ASL, Spanish And Latino Studies

IUPI
Indianapolis
05-2025

Bachelor of Arts - Associate Degree of General Studies

Ivy Tech Community College
Indianapolis
05-2022

High School Diploma -

Miami Coral Park Senior High School 1990-1994
Miami
11-1994

Skills

  • Bilingual communication
  • Cross-cultural sensitivity
  • Quality assurance
  • Customer service
  • Training facilitation
  • Conflict resolution

Languages

Spanish
Native
Native
English
Proficient (C2)
C2
ASL
Intermediate (B1)
B1
French
Beginner
A1
Portuguese
Beginner
A1

Affiliations

Professional soldier of special forces / machine gunner, Batallón de Contraguerrilla #3, Montes de María, Colombia

1997 - 2001

Integrating forces: F.U.D.R.A., Elite Troop Class Counter-Guerilla - equivalent to US Special Forces(deployed in active warfare for 9 months out of the year for 3 years)

Duties: Combat-oriented to protect the sovereignty of the population and the government against the guerrilla and the paramilitaries, quick infiltration to extinguish drug laboratories and crops, search and rescue of civilians and militia captured by guerrilla and paramilitary groups, special operations designated.

Permanent building guest teacher, Raymond Park Intermediate Academy, Indianapolis, IN

07/17 – 08/18

Assist students in completing their daily lessons, and ensure a safe learning environment for them to develop their knowledge; substitute for 5th-grade or 6th-grade classes, all subjects

Assistant wrestling coach, Raymond Park Middle School, Indianapolis, IN

11/14 – 08/18

Coach students on their physical conditioning, to provide motivation and guidance during rigorous training to help them develop the skills necessary to succeed in the sport of wrestling.

Three-time Warren Township champions, two-time MIIC runners-up, and produced over 20 high school varsity team members, 6 of whom are currently wrestling in 4 different colleges in Indiana, Illinois, and Miami, FL

Accomplishments

2022 – Present, IUPUI, an active member of Tau Sigma Society and Sigma Épsilon de la Sociedad Honoraria Hispánica Sigma Delta Pi; recipient of four Dean’s List honor roll awards

2019-2022 - Ivy Tech Community College, Magda Cum Laude. Recipient of three Dean's List honor roll awards

References

References available upon request.

Timeline

QA Coordinator/Interpreter Spanish-English

LTC Language Solutions
03.2025 - Current

Overnight Coordinator / Interpreter Spanish – Engl

LTC Language Solutions
08.2013 - 02.2025

Customer Care Coordinator

Ocwen Loan Servicing LLC
09.2012 - 05.2013

MCR Agent Multichannel Ready

TATA Consultancy Services
05.2012 - 09.2012

English Teacher

Langland Language Institute
03.2012 - 08.2012

English Teacher

O.G. Entertainment
07.2010 - 10.2011

Customer Service Representative Team Lead

Sutherland Global Services
02.2010 - 12.2010

Customer Service Representative, Lead & Trainer

Bilateral S.A
05.2007 - 01.2010

Associate of Arts - ASL, Spanish And Latino Studies

IUPI

Bachelor of Arts - Associate Degree of General Studies

Ivy Tech Community College

High School Diploma -

Miami Coral Park Senior High School 1990-1994
Santiago Herrera Restrepo