Lead qualification
Competitor analysis
Santiago Cifuentes Barrera
Student
Dosquebradas
Summary
Proven expert in customer retention and sales, notably at Teleperformance, where I leveraged lead qualification and upselling techniques to significantly enhance CRM system efficiency and client loyalty. Skilled in competitor analysis and buyer persona development, my approach to service has consistently driven revenue growth and team performance.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Retention and Sales Expert
Teleperformance
06.2023 - 06.2024
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Enhanced CRM system usage within the team, ensuring accurate tracking of all activities for improved pipeline visibility and forecasting accuracy.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
Customer Sales and Service Expert
Accedo S.A.S.
10.2021 - 10.2022
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Education
Bachelor's Degree in Bilingualism -
Universidad Tecnológica De Pereira
Pereira, Colombia 05.2001 -
High School Diploma -
Institución Educativa Colegio Loyola
Medellín, Colombia 05.2001 -
Skills
Additional Information
Personal Reference - Pablo Cifuentes (+57) 304 572 9588
Work Reference
Accedo, Valentina Hurtado
(+57) 322 644 3419
Teleperformance, Adrian Ramirez
(+57) 322 770 3434
Timeline
Customer Retention and Sales Expert
Teleperformance
06.2023 - 06.2024
Customer Sales and Service Expert
Accedo S.A.S.
10.2021 - 10.2022
Bachelor's Degree in Bilingualism -
Universidad Tecnológica De Pereira
05.2001 -
High School Diploma -
Institución Educativa Colegio Loyola
05.2001 -
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