Santiago Cantera Lopez

In my most recent role, I supported the finance and billing process by preparing and sending monthly invoices, reviewing accounts, and following up on outstanding payments. I worked closely with TaskUs to ensure monthly bills were distributed on time and to assist with collections efforts. I monitored past due balances, contacted clients regarding unpaid amounts, and helped reduce outstanding receivables to maintain a clean aging report. My focus was on improving payment timeliness, resolving billing issues, and supporting overall cash flow management.

Professionally managed complex healthcare inquiries and insurance claims in a high-volume environment at Florida Blue, ensuring strict adherence to HIPAA regulations and delivering a high standard of service. Applied strong analytical, communication, and problem solving skills to address detailed member cases, consistently exceeding performance metrics related to first call resolution and customer satisfaction. Provided thorough clarification on billing statements and account charges, verified benefits and coverage eligibility, assisted members with policy related inquiries, and collaborated effectively with healthcare providers to investigate and resolve claim denials.