AC3 Experience
Santiago Arrieta Jaimes
Resolution Specialist
Floridablanca,SAN
Summary
Strong leader and problem-solver dedicated, Knowledgeable and dedicated customer service professional, collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Resolution Specialist
Amazon
08.2022 - Current
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Advisor for New Hires
Amazon
06.2022 - 08.2022
- Trained new personnel regarding company operations, policies and services.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Customer Service Agent Retail Registries
Amazon
03.2022 - 06.2022
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Customer Service Agent Retail Bilingual
Amazon
03.2022 - 06.2022
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Agent Retail Account Changes
Amazon
01.2022 - 03.2022
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Monitored use of data files and regulated access to protect secure information.
Customer Service Agent Retail Primary
Amazon
10.2021 - 01.2022
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Professional - Civil Engineering
Universidad Industrial De Santander
Bucaramanga, Santander 05.2001 -
High School Diploma -
Colegio Nuestra Señora Del Rosario
Floridablanca, Colombia 05.2001 -
Skills
Interpersonal Communication
undefinedSoftware
Excel
Word
AutoCad
MatLab
Timeline
Resolution Specialist
Amazon
08.2022 - Current
Advisor for New Hires
Amazon
06.2022 - 08.2022
Customer Service Agent Retail Registries
Amazon
03.2022 - 06.2022
Customer Service Agent Retail Bilingual
Amazon
03.2022 - 06.2022
Customer Service Agent Retail Account Changes
Amazon
01.2022 - 03.2022
Customer Service Agent Retail Primary
Amazon
10.2021 - 01.2022
Professional - Civil Engineering
Universidad Industrial De Santander
05.2001 -
High School Diploma -
Colegio Nuestra Señora Del Rosario
05.2001 -
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