Sanmira Alam
Aurora
Summary
Dynamic Operations Support Specialist with a proven track record at Nordstrom Card Services, enhancing service efficiency through process improvements and effective team collaboration. Skilled in operational efficiency and customer engagement, I excel in problem-solving and fostering a positive work environment, driving significant reductions in response times for client requests.
Overview
21
21
years of professional experience
Work History
Operations Support Specialist
Nordstrom Card Services
08.2016 - Current
- Analyzed customer inquiries to enhance service efficiency and satisfaction.
- Coordinated cross-departmental communication to streamline operations and resolve issues promptly.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Implemented process improvements that reduced response times for client requests significantly.
- Supported project initiatives aimed at enhancing overall customer service quality and effectiveness.
- Monitored operational workflows to ensure compliance with company standards and policies.
Team Leader
Sprint
05.2008 - 04.2016
- Led cross-functional teams to achieve project milestones and ensure timely delivery of objectives.
- Developed and implemented process improvements to enhance operational efficiency and team productivity.
- Mentored junior staff, fostering a collaborative environment that promoted skill development and knowledge sharing.
- Facilitated regular team meetings to align goals, address challenges, and celebrate achievements among members.
- Analyzed workflow processes, identifying bottlenecks and recommending solutions to streamline operations.
- Established performance metrics to assess team effectiveness and drive continuous improvement initiatives.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Teller
Wells Fargo
02.2005 - 03.2008
- Processed customer transactions accurately and efficiently, enhancing service delivery.
- Managed cash handling procedures, ensuring compliance with security protocols.
- Provided exceptional customer service, resolving inquiries and fostering positive relationships.
- Trained new tellers on operational procedures and customer engagement techniques.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Overland High School
Aurora, CO05-2002
Skills
- Operational efficiency
- Scheduling management
- Operations tracking
- Workflow streamlining
- Scheduling
- Analysis and research
- SharePoint
- Customer engagement
- Work control processes
- Reporting and documentation
- Idea development and brainstorming
- Issue research
- Time management
- Problem-solving
- Teamwork and collaboration
Languages
Bengali
Native or Bilingual
Timeline
Operations Support Specialist
Nordstrom Card Services
08.2016 - Current
Team Leader
Sprint
05.2008 - 04.2016
Teller
Wells Fargo
02.2005 - 03.2008
High School Diploma -
Overland High School
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