Sanjoy Guin Guin

Overall Incharge of Business Development, Credit, Operations, Risk and Compliance, MIS & Collection & Recovery of East and reports directly to the Managing Director.

• Developed and implemented strategies for increasing market share, profitability, and customer satisfaction.

• Overall Incharge of entire East and Chattisgarh for Recovery of Hard Buckets and managing more than 50 Branches and 75 employees.
• Cordinate wish Enforcement Agencies, Recovery Agencies Advocates for proper legal actions as per the process laid down by RBI.
• Identified opportunities for cost savings through process improvement initiatives.
• Drafted responses to incoming correspondence on behalf of senior leadership.
• Evaluated budget plans and current costs to project trends and recommend updates.
• Provided guidance, support and direction to subordinates in order to achieve organizational goals.
• Conducted regular staff meetings to discuss progress on projects and initiatives.
• Organized special events such as conferences, seminars, workshops.
• Mitigated business risks by working closely with staff members and assessing performance.
• Created and maintained a positive working environment through effective leadership practices.
• Maintained up-to-date records of personnel files including performance reviews, disciplinary actions.
• Worked closely with other executive team members on strategic planning initiatives.
• Developed and implemented strategic plans to achieve company objectives.
• Resolved customer complaints in a timely manner while maintaining excellent service standards.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Ensured compliance with established policies, procedures and regulations.
• Monitored departmental performance metrics to ensure objectives were met or exceeded.
• Managed daily operations for in professionals absence.
• Collaborated with senior management to ensure adherence to credit union policies and functions.
• Planned and coordinated risk mitigation strategies to protect company assets.

• Overall Incharge of East both for aquisition and Resolution of Stressed Asset both for Corporates and Retail.
• Handled customer complaints and inquiries, ensuring high levels of satisfaction.
• Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
• Motivated and led team members to work together to achieve targets.
• Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
• Initiated cost-saving measures to optimize operational expenses and increase profitability.
• Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
• Ensured compliance with all applicable laws and regulations related to employment practices.
• Conducted regular performance evaluations for employees to ensure quality standards were maintained.
• Developed and maintained relationships with suppliers, vendors, and community partners.
• Ensured compliance with health and safety regulations to maintain a safe working environment.
• Delegated work to staff, setting priorities and goals.
• Maintained accurate records of employee attendance, payroll information, sales figures.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Oversaw daily operations, ensuring efficiency and compliance with company standards.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Led staff training sessions to improve service quality and operational skills.
• Conducted regular staff meetings to communicate goals, updates, and receive feedback.
• Ensured compliance with company policies, procedures, and regulations.
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• Overall Incharge of Credit, Operations, Business Development, Risk and Compliance, Collection & Recovery, General Administration, Accounts Department of East.
• Implemented campaigns and promotions to help with developing goods and services.
• Designed and analyzed internal reporting systems and procedures for company.
• Provided guidance, support, and mentorship to junior team members.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Maintained regular engagement with key client contacts while influencing key stakeholders.
• Collaborated with cross-functional teams to develop process improvements that increased productivity.
• Formed and sustained strategic relationships with clients.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Prepared staff work schedules and assigned team members to specific duties.
• Monitored progress by establishing plans, budgets and measuring results.
• Mitigated business risks by working closely with staff members and assessing performance.
• Maintained up-to-date knowledge of industry trends and best practices related to operations management.
• Reviewed financial statements regularly to ensure budget targets are met.
• Supervised, assisted and coached other operations managers.
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Established short- and long-term company goals, policies and procedures, monitoring progress and results.
• Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
• Designed and implemented hiring and training practices for personnel.
• Motivated team members and devised strategies to improve workflow.
• Conducted regular audits of systems and processes to detect any potential issues or risks.
• Delegated work to staff, setting priorities and goals.
• Provided strategic recommendations to supervisors regarding new or modified company practices.
• Ensured compliance with company policies and industry regulations.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
• Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
• Implemented cost reduction measures without compromising quality standards.
• Implemented successful business strategies to increase revenue and target new markets.

• Joined as a Jr Manager in Housing Finance Industry and learrt from strach the details of HFC / NBFC.
• Was supporting the Sr Management in Sales, Credit, Operations, Risk, Collection.